YOH Services LLC Looking for Desktop Support at Irving, TX  Full Time

Category:

Information Technology

Employment Type: Contract To Hire

Reference:

BH-351899

Desktop Support Technician
6-12 month contract to hire
Irving, TX (Onsite)

Need a Desktop Support Technician to support and maintain all aspects of the Service Center’s systems and employees. This will include but not be limited to face-to-face interaction with users, hardware and software tasks, 24/7 end-user support, and configuration support of Windows operating systems. The successful candidate will display excellent customer service skills and quick decision making to identify and resolve technical inquiries as well as perform various technical and support tasks as assigned.

REQUIREMENTS:
Bachelor’s Degree or equivalent
One-plus years of experience installing, configuring, troubleshooting and repairing computers and applications in a domain environment
Possess a passion for providing excellent customer service
Confidence to interact with a wide range of people from clerical staff, network specialists, developers, senior management, and vendors
Physical qualifications required to perform the job function include the ability to lift 20 lbs. as well as to sit for long periods of time.
Excellent customer service skills required.
Proficiency to read, write and communicate orally the English language, especially I.T. technical terms and concepts.
Advanced math skills including: addition, subtraction, multiplication, division, percentages, ratio’s, discounts/multipliers and probabilities.
Ability to use Microsoft Word, Excel and Outlook.
Competence to operate a personal computer, printers and external computer peripherals.
Ability to set up personal computers including carrying and lifting up to 20 lbs.
Knowledge of installing, configuring, monitoring and troubleshooting Windows desktops.
Knowledge of installing configuring, monitoring and troubleshooting Microsoft Office products including O365.
Working knowledge of anti-virus, anti-spam applications.
Experience working with help-desk ticketing systems.
Eagerness and ability to learn other hardware and software as they become pertinent to the business needs.
Proven troubleshooting skills.
Basic understanding of networking.
Extensive knowledge of computer applications and conceptually, how they work.
Organizational skills sufficient to ensure all calls are logged and follow-up is complete.
Ability to work under pressure.
Ability to multi-task.
Ability to answer telephones and provide courteous, prompt and efficient customer service.
Ability to organize multiple work tasks and prioritize them to meet specific deadlines.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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