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Company Description
Woongjin, INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
Essential Job Duties:
Essential Job Duties:
- Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines
- Install new hardware and software upgrades requested from users
- Analyze and solve technical problems by using problem-solving skills
- Conduct analysis and troubleshooting via telephone, email and using remote assistance
- Resolve technical problems with computing equipment and software
- Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
- Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
- Create and update Microsoft-based OS Image and Apple OS X for internal usage
- Create and update PE bootable Windows disc for deployment purpose
- Provide technical support for IT services in conference rooms
- Assist employees in company events, such as exhibits
- Install and perform maintenance on proprietary system/s
- May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
- Able to travel up to 20% to remote offices located in US
Qualifications
- 2 year degree or better OR equivalent work experience with HS degree Or Military experience
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- 3+ years of related experience
- Great customer relation skills
- Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
- High level of organizational skills and attention to detail
- Knowledge of Windows OS in enterprise environment
- Understanding of PC technology (MS office, Internet, Windows)
- Project Management Fundamentals
Additional Information
All your information will be kept confidential according to EEO guidelines.
