Wizehive Looking for IT Helpdesk Administrator at Conshohocken, PA Full Time

MEET WIZEHIVE:

WizeHive is a rapidly growing, private equity backed SaaS company that is powering some of the world’s most important missions. In fact, we’re one of Philly’s fastest growing private companies serving the philanthropic efforts of over 800 organizations ranging from the Coca Cola Scholars Program to the CDCs research fellowships to The American Red Cross grants. At our core, we are passionate about innovation, collaboration, and the belief that purpose-driven organizations should be empowered and not hindered by great technology that helps them better connect, analyze, and improve.

WizeHive provides cloud-based solutions – that power the full lifecycle management of grants, scholarships, and fellowships, as well as employee giving and workplace volunteer programs. We offer all employees an ambitious but fun-loving and open culture, a flexible work environment, competitive benefits and stock options.

SUMMARY OF THE ROLE:

We are looking for an IT Helpdesk Administrator to provide fast, reliable technical assistance on computer systems for WizeHive Team Members and clients. You will answer queries on basic technical issues, offer advice,and arrive at solutions. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain solutions. The Help Desk Administrator will also provision and repair laptops, and handle the (de)activation of accounts. You will be successful in this role if you are customer-oriented and enjoy helping others solve complex issues.

LOCATION:

Ideally, we would like this role based in the greater Philadelphia area. WizeHive does not offer visa sponsorship at this time.

WHAT YOU WILL ACHIEVE:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures

WHAT YOU WILL NEED:

• BSc/BA in IT, Computer Science or relevant field

• At least 2 years of experience in a comparable role (if no degree, 4+ years experience)

• Proven experience as a help desk technician or other customer support role

• Tech savvy with working knowledge of office automation products, databases and remote control

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and resolve basic technical issues

• Proficiency in English

• Excellent communication skills

• Customer-oriented and cool-tempered

PREFERRED BUT NOT REQUIRED:

• Experience with Google suite of products

• Experience with Dell and Mac

SALARY RANGE:

$60,000-80,000 USD annually

HOW WE WILL TAKE CARE OF YOU:

• Competitive base salary

• Medical, Dental, Vision insurance

• Flexible PTO

• Paid Holidays

• Stock options

• Company provided short- and long-term disability

• Company provided life insurance

• FMLA and paid parental leave

• 401k with company match

• Remote work & flex hours

Equal Opportunity Employer

Wizehive is an Equal Opportunity Employer that believes our team should reflect the diversity of the clients and communities we are serving. We are dedicated to building an inclusive and equitable workplace where everyone feels welcome and comfortable. We actively seek out diversity and will not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Conshohocken, PA 19428: Reliably commute or planning to relocate before starting work (Required)

Experience:

• help desk: 1 year (Required)
• Windows, Linux, and/or Mac: 1 year (Preferred)

Work Location: One location