White Castle Looking for Learning & Leadership Development Manager at Columbus, OH Full Time

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams, so apply to start your White Castle career today!

The Manager – Learning & Leadership Development role and basic purpose of this position is to be responsible for design, development, implementation, facilitation, and monitoring of White Castle System leadership/professional development, training programs, learning institutes, conferences, and seminars for all team members systemwide to establish a learning culture in White Castle (WC) and support retention of top talent in all areas and management levels.

Required Knowledge, Skills and Abilities

• A minimum of an undergraduate degree (Bachelor’s) in education, psychology, training development or human resources (HR) or management experience;
• Excellent written and verbal communication skills;
• Manager level talent for Learning & Leadership development must have project management knowledge, technical acumen (MS Office Suite), and organization skill to facilitate design and development of training proposals and programs;
• Must be able to balance regional preferences and tailor approaches and programs to fit the diverse learning needs of the culture and business environments;
• Transparency and credibility as a behavioral style/professional practice is necessary to complement effective communication objectives;
• Travel availability, eligibility, and reliability are functions of this role with expectations for supporting flexible schedules (business operations and events), special assignments (new Castle Openings, re-openings, etc.), professional memberships, and/or community affiliated activities;
• Ability to lift materials, manage equipment and appropriately use transport equipment, prepare training materials and prolonged computer use are aspects of this role. Facilitating room set up – including table and chair placement, moving/standing for periods of training delivery.

Essential Functions

• Determine approach and develop tools to assess and analyze training needs through surveys, focus groups, interviews with team members and consultations with region/division managers;
• Research industry best practices to supplement training content and link learning events with WC University content to ensure consistency across topics and with shared materials;
• Develop approach, design, and create learning materials, online learning modules via WC University, and course guides to align with regional and divisional objectives for Team Members, Crew, Certified Trainers, AGM, and GM to ensure specialty development. Tailor training events for appropriate level of engagement (HO, Operations and Manufacturing);
• Monitor, advise and assist (as requested) other departmental in-house training programs utilizing White Castle University and Learning Management System (LMS) tools to develop content, launch programs and track participation of various training programs;
• Develop, launch, and facilitate career/leadership development and succession planning seminars for top talent (key performers) to support business readiness aims/retention objectives and establish bench strength systemwide;
• Coordinate ServSafe, and other state-required food handling safety training programs, WC policy and regulatory guidance;
• Develop system-wide, department and region-specific training programs for Certified Trainer (CT) role (plants, Castles, etc.);
• Design appropriate level of leader/management development initiative to formally prepare team members for Castle management /next-level success;
• All other duties as assigned – Leadership conference, product development, 25-year club, re-boarding, New Castle opening(s).

Why work for us? Here’s why!!!

Did you know that 68% of the team members at our Home Office have more than 10 years of service at White Castle? Why, you ask? Because in this family owned business, we take care of our team! Check out a few of the many reasons why people crave to work with us:

Programs and benefit eligibility varies based on the average hours worked, location and length of service at White Castle.

• Family owned and operated since 1921
• Medical (4 plan options and 4 national carriers to choose from)
• Dental & Vision Plan
• Company paid Life Insurance and AD&D (buy-ups available)
• Paid holidays
• Bereavement pay
• Jury duty pay
• 3 Weeks of Paid Vacation in the first year
• Weekly paychecks – YES, WEEKLY!
• 401(k) (100% company match for the first 3% deferred and 50% for the next 2%); all contributions are 100% vested!
• Profit Sharing plan
• Holiday bonuses
• Free parking
• Recognition programs
• Employee Assistance Program
• Tuition reimbursement
• Scholarship opportunities
• Career growth and development
• Hybrid work environment
• Business casual dress code (Yep, we wear jeans every day!)
• Onsite Café with free drinks and food discounts
• Community service opportunities
• White Castle restaurant discounts
• A slide to our lobby
• And much more…

If you meet the minimum qualifications above, APPLY NOW!

White Castle is an Equal Opportunity Employer

REQUIREMENTS

• A minimum of an undergraduate degree (Bachelor’s) in education, psychology, training development or human resources (HR) or management experience
• Excellent written and verbal communication skills
• Manager level talent for Learning & Leadership development must have project management knowledge, technical acumen (MS Office Suite), and organization skill to facilitate design and development of training proposals and programs
• Must be able to balance regional preferences and tailor approaches and programs to fit the diverse learning needs of the culture and business environments
• Transparency and credibility as a behavioral style/professional practice is necessary to complement effective communication objectives
• Travel availability, eligibility, and reliability are functions of this role with expectations for supporting flexible schedules (business operations and events), special assignments (new Castle Openings, re-openings, etc.), professional memberships, and/or community affiliated activities
• Ability to lift materials, manage equipment and appropriately use transport equipment, prepare training materials and prolonged computer use are aspects of this role. Facilitating room set up – including table and chair placement, moving/standing for periods of training delivery

White Castle has a hot and tasty opportunity on the menu with this chance to join a team where more than one in four have at least 10 years of consecutive service. We operate restaurants and stock retail freezers with products dedicated to satisfying your cravings morning, noon and night. All that’s missing is you. Our Original Slider® was named in 2014 as Time magazine’s “Most Influential Burger of All Time,” and our Impossible ™ Slider was named by Thrillist in 2019 as the “Best Plant-Based Fast Food Burger.” Fast Company named us one of the “10 Most Innovative Dining Companies” in 2021, our 100th year in business. And we’re a Certified™ Great Place to Work®. Your search ends here—we’ve got the career opportunity you Crave! Apply today, and Long Live Sliders™!