WebFX, Inc. Looking for IT Support Specialist at Harrisburg, PA Full Time

Hi there! We’re WebFX, a full-service digital marketing agency based in the US (but with a global presence) and we’d love to meet you! We’re looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We get super excited about driving business growth for our clients and are looking for people who take pride in their marketing work and enjoy having a little fun at the same time.

Why Choose WebFX?

• We’ve been named the Best Place To Work in Pennsylvania 7 years in a row
• We’re expanding! New offices in Guatemala, St Petersburg FL, Lancaster PA (and York, PA and Cape Town South Africa coming in 2022)
• Prior knowledge/experience is not required for any of our roles, we provide all of the training and tools necessary for you to be successful!
• Flexible Schedule (start your day between 8 and 10 am – when you do your best work!)
• Love animals? Cool, so do we! That’s why we have a Pet Friendly Office
• Profit Sharing
• Need that caffeine fix? On-site cappuccino machine, Little Amps Coffee Bar (with a barista!) & Tea Bar
• On-site Yoga sessions
• On-site Fitness Center ️‍ ️
• 150% Company Match Of Personal Charity Donations
• Supplemental Insurance
• 100% Company Match 401K
• Generous Paid Time Off
• Employee Wellness Program
• Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books
• Humanitarian Trips ✈️
• Health/Vision/Dental Coverage
• New Parent Support
• Dressing up everyday not for you? We get it! Enjoy our Casual Dress Code
• Home Buyer Program
• Personal Desk Fund
• Green Commute Benefits
• Pawternity Leave
• Merit-based promotions (we promote from within, you will move up and grow here!)

What We’re Looking For

Desired Education

Bachelors Degree in IST, IT, MIS, or other related field (GPA must be above a 3.4)

General Knowledge

Solid understanding of the latest business office technologies

Solid understanding of Windows 7, 8, and 10

Experience

Part-time/summer job/internship experience is a must

Experience in IT Help Desk-related positions (a plus)

Qualities

Passion for technology, likes to get things done, commitment to delivering high quality and defect-free solutions to team members

Strong time management skills, can meet deadlines consistently

Take direction well, but also able to make decisions and take initiative

Strong communication skills

Ability to work independently

Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated

Enjoys solving problems

Customer-centric mentality

Comfortable configuration and troubleshooting Windows 7, 8, and 10 issues

What You’ll Do

Responsibilities

Working with our IT Help Desk Team to provide internal team support including:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Educate team members on technology.

Help to maintain performance of computer systems.

Respond to email messages for team members seeking help.

Ask questions to determine nature of problem.

Walk team members through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wireless Networks (WiFi), and other systems.

Install computer peripherals for team members.

Support online software configuration and answer team member questions.

Installing and Configuring new Windows and Mac workstations

Training

• Our “Bootcamp” web marketing training program will be provided for new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
• On-site, state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and monthly Lunch-and-Learns.

What You’ll Get

Opportunities for Growth

WebFX grew 250%+ over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.

Compensation

$42,500-$45,000 (potentially higher based on work experience)

Potential additional bonus may be offered for GPA’s of 3.8+

Potential additional bonus may be offered for attending an elite college or university & graduating with high honors

Candidates interested in this position may also have interest in:

Digital marketing, online marketing, digital advertising, paid advertising, search marketing, inbound marketing, web marketing, social media, content marketing, PPC, SEO, SEM, blogging, Facebook, research, communications, entry level, etc.

Check out our culture on social media:

Instagram

Twitter

Facebook

We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you’ve been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? Great! Apply now!

• You don’t need to apply more than once even if you’re interested in multiple positions – you can simply let us know! We consider all open roles when reviewing resumes and applications!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!