Vested Networks Looking for Tech Support Manager at Lewisville, TX Full Time

Vested Networks strives to employ outstanding associates to join our growing team! We look for the below attributes:

• Positive attitude: Possessing a positive and joyful attitude will assist in your positive and joyful results.
• Self-motivation: Aptitude to do what needs to be done, without influence from other people or situations.
• Competitive drive: Ability to deliver better value and quality than competitors.
• Entrepreneurial personality: Adeptness to identify a need (any need) and fill it, no matter the task.
• Extremely punctual and detail oriented.
• Valid driver’s license without restrictions.
• Excellent written and verbal communication skills.
• Organized and task oriented.
• Honest and places a high value on integrity.

What this role looks like:

Providing Excellent Customer Service

• Support Calls/Tickets Resolution provide timely and professional customer support resolution.
• Ensure customer Dispatch and Replacements are scheduled timely with accurate delivery to customers.
• Update Internal Records: Ensure customer records are timely and accurately updated per policy.
• Create Customer Education Tools with team members i.e., topic documents, videos, and other resources.
• Monthly Informational Notices highlighting feature updates and new offerings distributed to customers.

Management of Support Team

• Provide leadership and manage the team while reviewing and evaluating appropriate performance metrics/KPIs to assist each team member in meeting or exceeding expectations.
• Provide Staff Development via resource training, effective coaching, mentoring, performance evaluation and mutual agreement with staff on future performance objectives.
• ProvideTier2 & Tier3 Support and assist in developing solutions as needed.

Technology Growth

• Knowledge of IP Routing and Networking with the ability to troubleshoot as required.
• Provide back-end system maintenance to Support the Network Engineer / System Administrator.
• Facilitate On-Going System Documentation for all aspects of our system and tech processes.

Leadership Contribution

• Assisting Colleagues where appropriate by sharing ideas and collaboration.
• Contribute to the Improvement of Operations at Vested Networks.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Management: 3 years (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location