Verdanza Hotel Looking for Restaurant Host/Hostess at Carolina, PR Full Time

Job Summary

Courteously greet guests, gather information, and escort to tables and assist in seating, ensuring hotel’s standards of service. Provide patrons with accurate wait time estimates during busy periods. Assist in preparing the restaurant for service, maintaining reservation book and monitoring guest’s needs and all phases of the operation. Maintain a neat, organized front-of-house environment. Assist with opening/closing tasks and side work as needed.

Responsibilities and Duties

• Check the reservation book for reservations for the next meal period.
• Notify the supervisor of any parties of more than six.
• Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
• See that the reservation signs are placed on the tables.
• Inquire with the kitchen what the daily specials are for the shift.
• Always answer the phone politely using a friendly tone and being informative.
• If a customer has any questions, it is their responsibility to answer them accurately.
• Complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily special.
• On departure of a guest, you must contact them. Ask them how their evening was and say goodbye.
• If there are any complaints, retrieve them to the manager or supervisor immediately.

Qualifications and Skills

Degree, high school or one year Diploma in hotel management or equivalent. Previous experience in a similar job role is preferred. Completely bilingual (English/Spanish). 1+ years customer service experience, preferably in the hospitality industry. Ability to work 6+ hours on your feet at a time. Friendly, open disposition.

Job Type: Part-time

Pay: $8.50 per hour

Physical Setting:

• Bar
• Casual dining restaurant

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
At Verdanza Hotel we are committed to creating a safe and healthy work environment for our guests and employees, so we’ve implemented a security and health procedure that includes temperature screening, hand sanitizer stations and physical distancing.

Experience:

• customer service: 1 year (Required)

Language:

• English/Spanish Fluent (Required)

Work Location: One location