Contact Center Associate
$10,000.00 Signing Bonus and Relocation Stipend, Employee Referral Bonus Signing Incentives
The Contact Center Associate is responsible for the management of clinical laboratory telephone calls in an office setting with minimal guidance. The Contact Center Associate uses their clinical laboratory education, experience, and problem solving skills to assist callers. Caller issues include: ordering tests, obtaining results, add-on testing, specimen collection and incident reporting. The Contact Center Associate uses a “customer service” attitude to enhance patient care by providing clear, accurate, timely, and professional assistance to callers. The Contact Center Associate uses various software and issue tracking tools to provide information and follow issues until they are resolved. This position reports to the Team Leader of the VUMC Diagnostic Laboratories Contact Center.
TVC, Lab Contact Center, Full-Time,2nd Shift, Sun-Thurs, 11pm-7:30am, every 4th weekend & holiday rotations
Vanderbilt University Medical Center (VUMC) has been rated the #1 Hospital in Nashville and the state of Tennessee by the US News & World Report. VUMC’s Diagnostic Laboratories are undergoing an exciting time of change, including a planned expansion to a new state-of-the-art 110,000 sq ft laboratory. This, along with an established Professional Advancement Ladder (PAL), provides additional opportunities for growth within our system. VUMC is an academic medicine environment, providing team members frequent interaction with clinical teams and exposure to complex and novel infectious cases.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
CUSTOMER SERVICE – (NOVICE):– Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers. Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques. Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.
MEDICAL TECHNOLOGY (FUNDAMENTAL AWARENESS):– Has limited experience, training, direct exposure, or past experience working with medical technology.
SUPPORTING COLLEAGUES (S3):
DELIVERING EXCELLENT SERVICES (S3):
ENSURING HIGH QUALITY (S3):
MANAGING RESOURCES EFFECTIVELY (S3):
FOSTERING INNOVATION (S3):
License as a Medical Laboratory Technologist, generalist, Medical Laboratory Technician, or categorical, or
Physical Requirements/Strengths needed & Physical Demands: