University of Southern California Looking for Guest Services Representative, Annenberg Cafe at Los Angeles, CA  Full Time

We are seeking a Guest Services Representative to join our rapidly growing team.

The Opportunity:

Customer service is our number one priority, and the Restaurant Guest Services Representative will be responsible for upholding our high standards of excellence as you welcome our guests. You will help to ensure that our energetic, friendly, hardworking, and warm work environment flows throughout the kitchen and dining room. As a Guest Services Representative, you have the opportunity to provide an exceptional experience for every guest that walks in our door and leave them with a lasting impression.

The Accountabilities:

• Provide customer services to faculty, staff, students, and guests. Meet and greet guests. Provide necessary information to guests.

• Maintain the cleanliness of the facilities, equipment, and service wear.

• Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.

• Stock and maintain all supplies, food items, and utensils.

• Provide basic hot and cold food and beverage preparation service. Serve food and beverages to customers. Assemble and package food and beverage products.

• Interpret and execute directions and requests on Banquet Event Order forms.

• Provide basic audio-visual service and support.

• Open and close facilities as required.

• Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.

• Adhere to department service standards and to all health, safety and university rules and regulations.

• Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin.

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Education: High School degree not required

• Experience: 0 – 6 months

• Expertise:

• Demonstrated customer service experience

• Experience working in a fast paced environment

• Ability to communicate effectively in English

• Ability to lift up to 50 lbs

What We Prefer:

• High School Diploma

• Experience working as a busser or food runner at a high-volume, fast-paced restaurant or hotel

• Proven ability to provide the highest level of customer service and work with various levels and types of customers

• Knowledge of proper serving protocols

• Knowledge of food handling and sanitation procedures

• Strong communication skills

• Previous experience using a point of sale system

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit .

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $18.84. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Less than high school
Minimum Experience: 0 – 6 months
Minimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast-paced working environment. Ability to effectively communicate in English. Ability to lift up to 50 lbs.