University of Minnesota Looking for VMC Program/Project Specialist at Minneapolis, MN  Full Time

Description of Position

Provides administrative and end user support for Informatics systems and other VMC systems. Position is responsible for planning and independently completing various administrative IT program support within the Veterinary Medical Center. Seeks ways to improve efficiency through technology.

This position is also responsible for planning and establishing work goals, tasks, and resources required to complete administrative and IT programs in the VMC. It is expected that this position is able to exercise independent judgment and discretion in dealing with vendors, central UMN offices, such as OIT and Purchasing as well as faculty and staff.

Responsibilities

Works with a variety of reports, tools and technologies across areas of information technology within the VMC to administer, maintain, and optimize systems or applications software, hardware, databases, networks, end-user support and training. Evaluates and makes recommendations for improvement.

Provides technical support to faculty, staff, students, and University stakeholders for a range of hardware and software related information technology systems used by the VMC. Responds to problems, queries, or complaints from users. Helps diagnose user problems. Troubleshoots, rectifies faults and escalates problems when needed. May develops resources for responding to user queries including job aids and “how to’s” or guides.

• Manages, coordinates and provides day-to-day oversight of VMC Communication system (Vocera)-

  • Point person for Vvendor contact

  • Resolve Llogin, access and connectivity issues

  • Oversight of vVocera inventory and reporting

  • Assess need and Oorders Vocera items as requested

• Provides support for VMC hardware and connectivity, resolving problems

  • Addresses and resolves issues of cameras, network jacks, wireless hubs and connectivity

  • Assist with OIT requests:. Ee.g., Pphones, internet jacks, computers, printers, faxes

  • Order replacement computers, printers, faxes, scanners, and zebra printers

  • Manage computers and printers inventory; assess timing and project cost of computer and printer replacements

• Vet View System Management (Electronic Medical Records) system support

  • Assists with Log in access for users

  • Provides security access for users

  • Trouble shoots and resolves or escalates user issues in a timely manner

  • Serves as point person for external reminders (setup and delivery)

• VMC IT help desk for users

  • Point person for 1st level problem solving computer and printer issues.

  • Responsible for resolution or escalation of issues in a timely manner

• VMC Informatics support

  • Researches, acquires, and analyze information for informatics manager

  • Create reports and documents for Informatics Manager and Director of Operations (Hospital Administrator)

• Provides upkeep and maintenance of VMC website and VMC intranet site

  • webmaster functions include keeping sites current, posting content, collaborating with CVM web team on site management and maintenance as needed.

Duties and schedules may be changed based on the needs of the Veterinary Medical Center.

Salary Range:$20.38/hr to $24.86/hr

All required qualifications must be documented on application materials.

Minimum Qualifications

High School Diploma/GED and five years related experience to include project management. Coursework in a related field (administrative or IT) may substitute for some years of experience. Skills and knowledge of IT systems, Customer Service and Interpersonal Skills required.

The Veterinary Medical Center (VMC) has served the community for more than a century. It is the most advanced, full-service referral care center for large and small animals in Minnesota. The VMC sees more than 35,000 cases annually, with specialists available in all areas of medicine and surgery. More than 50 of the veterinarians on staff have undergone several years of additional training to become board-certified specialists in a particular area of veterinary medicine. The Veterinary Medical Center is comprised of the Small Animal Hospital for dogs, cats, and other companion animals, the Piper Clinic at the new Leatherdale Equine Center, for horses, and the Large Animal Hospital, which treats farm animals, and occasionally, zoo animals.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to report complete vaccination against COVID-19 or submit documentation requesting a medical or religious exemption on their first day of employment. To learn more, please visit the .

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.