University of Minnesota Looking for Transfer Operations Manager at Minneapolis, MN  Full Time

The Transfer Operations Manager will be responsible for the daily operation of the transfer credit and transfer application processing units. The Transfer Operations Manager oversees the entry of domestic and international transcripts into DARS and evaluation of courses entered on the U.Achieve articulation tables. This in turn provides students with an evaluation of transferred coursework. This transferred credit includes coursework, military credits, and test credits such as Advanced Placement (AP) and College Level Examination Program (CLEP) awards. The Transfer Operations Manager manages three staff members and at least one student worker. This individual is also responsible for the transfer application workflows. This in turn ensures that applications are marked as complete or updated to request additional information in a timely manner and forwarded to the appropriate college offices for review.

This is a civil service position, job code 7208S1. Salary range is $26.45 – $29.81.

Work Arrangements: This is a hybrid position that is predominantly remote with onsite duties roughly once per week on the Twin Cities East Bank campus.

The Office of Admissions is actively engaged in work to champion diversity, equity, inclusion, and social justice. For this position, we particularly encourage applications from those who belong to groups that have been historically excluded and underrepresented from higher education, including those who are Black, Indigenous, and people of color, as well as those with disabilities, veterans, and those from LGBTQIA+ communities. We invite you to join us in our work to positively transform how we recruit and admit students and ensure that all staff, students, and families are included, valued, and respected.

Please note: At this time, the University of Minnesota is limited in how it collects applicant demographic information. Applicants are encouraged to provide their preferred names and/or pronouns within their attached materials.

About the job
Supervisory Duties (45%)
* Responsible for overseeing and coordinating the daily operations of the unit
* Serve as lead worker for three transfer processing staff members and one to two student workers
* Make recommendations and assist department manager in hiring of full time staff
* Hire, train, schedule and supervise transfer processing staff and student workers
* Monitor workflow queues, prioritize workload and delegate to staff. Adjust priorities as needed
* Create and maintain institutional and course tables in U.Achieve
* Create and maintain international transfer credit evaluation timelines and processes
* Establish work standards for the processing of admission documents
* Create and maintain training documentation; keeping staff informed of current business processes
* Approve vacation requests and sick leave from staff

Administrative Tasks (25%)
* Coordinate workflow of weekly work rosters to staff
* Set priorities for completion of work
* Assign daily workflow
* Provide Quality Assurance measures for transfer evaluations and transfer applications
* Coordinate customer service schedule

Cross-collaboration and cross-training efforts (25%)
* Participate in weekly meetings with other managers to ensure staffing needs are met to meet office-wide priorities
* Develop and update computer-assisted processes, guidelines, procedures or tools to aid in cross-training efforts
* Identify ways in which the unit can support other units within the Office of Admissions, including freshman application processing

Respond to direct inquiries from University advisers and from incoming or current students by phone, email and in-person (5%)
* Clarify how/if courses transfer
* Refer to appropriate departments for petition of credits
* Coordinate special/rush requests from the colleges.

Required:
* Experience serving as a lead worker for an administrative unit
* Applicants for positions in this class must possess all skills necessary to the operation of the respective office.
* Demonstrated commitment to fostering diversity, equity, inclusion and social justice in practice as part of personal growth and development
* Applicants for positions in this class should have at least four years of office service experience and/or training beyond high school. Experience should be progressively more responsible and include supervisory experience.

Preferred:
* University of Minnesota transfer application materials processing experience
* Experience and/or knowledge of Perceptive Content, PeopleSoft, Salesforce, Slate, U.Achieve
* Ability to multitask, coordinate tasks, prioritize workload for staff
* Excellent oral and written communications skills
* Attention to detail, good organizational skills
* Good interpersonal skills, with leadership experience
* Demonstrate ability to work independently and part of a diverse team

The mission of the Office of Admissions is to take leadership in recruiting and enrolling undergraduate students who will benefit from and contribute to the University of Minnesota scholarly community. Admissions strives to be service-driven, tenacious, respectful, inclusive, authentic, and ethical. The Office of Admissions coordinates undergraduate student enrollment efforts and collaborates campus-wide with colleges, departments, and the units within the Office of Undergraduate Education to meet the University’s enrollment goals. The Office of Admissions serves prospective undergraduate students, and incoming undergraduate students. The Transfer and Operations Unit provides a collaborative and supportive work environment.

Working at the University

At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF)
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the for more information regarding benefits.

Application materials must be submitted online and will be reviewed beginning January 26, 2023 as a priority application date. Depending on the status of the search, applications may be reviewed after that date. To be considered for this position, please click the Apply button and follow the instructions. You will need to complete the online application and submit the following required materials:
– Resume
– Cover Letter
-Written diversity statement. The statement should outline how you value diversity and share your experience in working with diverse populations. We define “diversity” in the broadest sense of the word, describing a community comprised of different races, religions, ethnicities, economic backgrounds, geographic origins, genders, sexualities, and beliefs. This statement can be one page or less.
– 3 professional references will be requested by finalists only at a later time

Additional documents such as the diversity statement may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-UOHR (8647). Applications must be submitted online.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit:

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.