Universal Orlando Looking for Manager, Employee Relations and Investigations at Hollywood, CA Full Time

Responsibilities

The Manager, Employee Relations & Investigations will thoroughly and expeditiously investigate Team Member concerns in a fair, unbiased, and consistent manner. The ideal candidate will need to have significant experience operating in a fast paced and guest facing environment and possesses a strong generalist skill set working in Union and Non-Union organizations. We’re seeking innovative solution seekers natural collaborators, Team Member advocates and culture architects to enable our Teams, partners, and business to do and be their best.

• Responsible for conducting in-depth interviews and investigations, including gathering and evaluating information; preparing reports, determining facts; conferring with managers about issues to resolve problems and answer questions regarding HR processes specific to investigations and discipline; assisting with preparation of disciplinary documentation.
• Develop and implement standardized processes for conducting investigations and tracking and documenting employee relations claims and cases. Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system.
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
• Partner in analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment.
• Coach, counsel, and educate Team Members at all levels on HR policies, processes, programs, and strategies
• Use sound judgment, discretion and creative problem-solving approach to conduct investigations and ensure the timely resolution of complex employee relations issues
• Provide counseling, advice and guidance to Management and HR partners in dealing with complex or sensitive employee relations issues, ensuring fair and consistent enforcement of policies and practices.
• Participate in Diversity and Inclusion Council to develop an environment that embraces our diverse culture throughout the organization.
• Partner with Legal and deliver compliance training.

Qualifications/Requirements

• Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or related field required.
• Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
• Minimum 5 years of increasingly responsible Human Resources generalist experience, including experience with employee relations, performance management & organizational development processes/activities.
• Proven experience creating and communicating policy updates across a larger HR team.
• Minimum of 3 years of experience handling complicated employee investigations and collaborating with counsel to document and ensure timely resolutions with investigations.
• Strong communication and interpersonal skills. Demonstrated ability to earn trust, and work successfully on a wide range of Team Member and labor relations issues.

Desired Characteristics

• Advanced degree in HR management, Organizational Development or Industrial Relations.
• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment.
• Demonstrates vertical flexibility – Ability to shift focus from big picture to “getting things done” as necessary
• Thorough knowledge of MS Excel, Word and PowerPoint. Experience with an HRMS such as SAP and Oracle.
• Experience in union/represented environments and retail or hospitality industry highly preferred.
• Ability to develop integrated solutions from inception to post-delivery assessment.
• Occasional flexibility with working weekends and holidays, if needed.

About Us

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Notices

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.