Unison Looking for IT Support Engineer at Omaha, NE Full Time

Our Mission
At Unison, we’ve built a smarter way to unlock home equity, without interest, debt, or monthly payments. Our Vision is to Optimize Homeownership by providing the missing products and expert advice to empower our customers – both consumers and institutional investors – to optimally own and invest in Residential Real Estate. Unison is a mission-driven company and we’re looking for ambitious individuals to help us grow.

Your Mission
As an IT Support Engineer you will manage projects to mature our IT & security infrastructure, manage the onboarding & offboarding process of employees and contractors, and be the point of contact for desktop support.

Within 1 month, you’ll:

• Learn about the current IT infrastructure, technologies, processes, and organization structure at Unison
• Build relationships with our different teams to understand their pain points & key performance indicators (KPIs)

Within 3 months, you’ll:

• Troubleshoot issues reported through tickets, email, and slack, in person and remotely, including help desk operations and desktop support
• Build out sustainable onboarding/offboarding processes with future scale in mind (eg. building the HRIS to OKTA integration etc.)
• Audit & update the Asset Inventory – Hardware, Software, Vendors & Users
• Create and update documentation as it relates to system configuration and processes
• Manage hardware lifecycle and monitor IT infrastructure to ensure optimal performance, including computers, A/V, network, and telephony systems

Within 6 months, you’ll:

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
• Review, plan & start implementation of a new MDM solution
• Be the SME and point of contact for all IT and security related issues

About you
As an IT Support Engineer, you are responsive, flexible, and able to partner across teams to ensure system stability, integrity, and efficiency. You exemplify our values, have a drive to succeed, and your experience includes:

• 4 + Years of experience in an IT role with hands-on experience supporting macOS & Windows (administration including installation, configuration, and security) and provisioning user accounts in various services like Okta, Slack, Box, and various other SaaS tools
• Excellent understanding of networking fundamentals, experience with Cisco Meraki stack
• Experienced G-Suite administrator, familiar with managing domains, security/OAuth, GAM, etc.
• Excellent knowledge of endpoint management strategies with experience using different MDM solutions
• Experience managing hybrid/remote environments
• Experience with Audio/Video conferencing platforms (Google Meets, Zoom, Teams)
• Working knowledge of a broad range of hardware such as Server, MacBook, Laptop, Network Switches firewalls, APN, Printers, A/V, and mobile devices
• Proven experience troubleshooting complex technical problems in person and remotely
• Experience with Identity Management (we use Okta)
• Exposure to AWS cloud environments
• Excellent communication skills, written and verbal
• Proactive, self-motivated, able to recognize issues, prioritize them, and resolve or escalate appropriately
• A willingness to perform tasks beyond your assigned scope and comfort zone when all-hands on deck are required

Bonus points:

• Experience in high growth startups
• Cisco Certified Professional
• Google Certified Professional Collaboration Engineer
• Okta Certified Professional

Physical requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide after-hours or weekend support in case of an outage & C-Suite support issues.
• Kneeling, crawling, and other positions access and maintain IT equipment
• Ability to lift and move up to 50 pounds of technology-related equipment

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Please let us know if you require accommodations during the interview process.

Why Unison?

• See The Long Now – We invest in your professional development through an in-house Learning and Development program providing paths for individual contributors and managers. We also provide external resources, giving each team member $2k annually for learning opportunities. Each month you will also have a half day off to learn and grow on your own.
• Demonstrate True Grit – We know our team works hard, so we encourage a work life balance through generous PTO (20+ days), sick days (5), parental leave (12 weeks), and additional days off for mental health, volunteering, blood donation, and more.
• In Unison, Together – Each quarter our team says the same thing – the best part about working at Unison is our Culture! We take culture seriously and pride ourselves on having fun while succeeding. We have regular company events, swag giveouts, and encourage our team’s involvement through our Fun Committee and Diversity, Equity, and Inclusion (DEI) Committee.

About Us
Unison is a San Francisco, CA and Omaha, NE based fintech company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset – the home.

The last few years have been record breaking for Unison. We’ve opened a second location in Omaha, Nebraska, expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 8K customers through our HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.

Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.

Job Type: Full-time

Ability to commute/relocate:

• Omaha, NE: Reliably commute or willing to relocate with an employer-provided relocation package (Required)