Understory Looking for Host/Hostess at San Diego, CA Full Time

We are a busy bar/lounge and have an open role for hostess. You will greet guests as they enter and show them to their table. You will also engage with guests to ensure their experience is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.
Hostess Responsibilities:

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they’re happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Hostess Requirements:

• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Able to work with a reservation/waitlist software system.
• Restaurant experience a plus.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Physical Setting:

• Bar
• Casual dining restaurant
• Fast casual restaurant
• Fine dining restaurant

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

Ability to commute/relocate:

• San Diego, CA 92130: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

• Food Handler Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location