Ultimate Jet Vacation Looking for Onboarding and Training Manager at Aventura, FL Full Time

Job Description

UJV is looking to hire an Onboarding and Training Manager to support training and development for the business.

This is a new role for UJV, and we are seeking a Rockstar Coach and Trainer looking for a new home in this magical world of Travel!

The Onboarding and Training Program manager will be responsible for creating our training program from scratch. (We have a rough draft, but we need your experience to take it to the next level!) Your day-to-day will include planning, designing, developing, scheduling, and leading training across the business, such as Sales training, Product training, and Business 101 training.

This role emphasizes the Onboarding process, but you will also work on continuing development training for the business.

This position will report to the Human Resources Director but is accountable to the organization, ensuring every employee has a great onboarding experience and is given the knowledge, vital resources, and tools they need to be successful.

This role is for you if you love setting people and teams up for success!

Responsibilities

• Assess current training and performance procedures and identify skills or knowledge gaps.
• Design, plan and facilitate various learning activities and coordinate with teams to deliver informational and educational content.
• Create and implement individualized and group training programs to address specific business needs and target tangible results.
• Evaluate individual and organizational performance to ensure training meets business needs and improves performance.
• Implemented training methods that increased employee satisfaction and productivity.
• Determine the most effective training delivery methodology (on-the-job, classroom, e-learning, workshops, simulations, etc.) to meet business needs.
• Maintain reporting of training metrics to establish baselines and ongoing analysis of training effectiveness.

Must-Have Qualifications:

• Prior experience in the hospitality/travel industry is a must-have.
• Prior experience in sales is a plus.
• 5 + years of building training programs for a variety of functions.
• 5 + years of experience facilitating trainings.
• Experience conducting needs analysis and building successful training programs for business operation.
• Bachelor’s degree in Training and Development, Organizational Development, Human Resources, Industrial Psychology, Education, or related field; or equivalent combination of education and related experience.
• In-person and virtual training experience.
• Advanced communication, interpersonal, facilitation, and collaboration skills necessary to assess, write, edit, present, explain, advise, influence, and communicate program content and complex information to all levels of personnel.