Traditional Medicinals Looking for IT Specialist at Sebastopol, CA Full Time

Summary

We are a well-established and growing company seeking a diligent IT specialist to join our team. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. To be successful as an IT specialist, you should have an in-depth knowledge of various computer hardware and software technologies. Top candidates will also have an amiable personality and an aptitude for customer service.

Essential Duties and Responsibilities:

• Provide a high level of IT support for company staff.
• Manage IT Support Helpdesk and provide prompt on-premises and remote support for Windows, Mac and IOS devices
• Resolving all issues coworkers have with their IT systems and software.
• Monitor and respond to Managed Security Service alerts.
• Installing and maintaining software and hardware components.
• Periodic and proactive maintenance of physical and VMware virtual servers.
• Add/move/change Telephone extensions via on-prem Avaya IP Office
• Regularly evaluating our IT systems and services to ensure they meet the necessary demands.
• Assisting with network administration tasks.
• Ensuring data storage is safe and secure.
• Educating coworkers about network security and best practices for computer usage.
• Supporting the day-to-day operations of our computer network.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting system changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Work Hours & Benefits:

• This is a Full-Time, on-site position with flexible hours, and infrequent off-hours or weekend work.

Minimum Requirements:

• Bachelor’s degree in computer science, mathematics, or engineering or equivalent work-related experiences
• Minimum of five years of experience in IT, Systems or Network administration
• Experience working with following environments: Windows 10 & Windows Server 2012+ operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, KACE 1000
• Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
• Working knowledge of scripting languages (Powershell, Bash, Java, etc)

Leadership Competencies/Behaviors required

• Prompt and confident decision making to resolve issues in a timely manner
• Self-motivated, self-starter, able to work in varying working conditions, solo as well as a team member.
• Technical understanding
• Process improvement
• Active Directory, On prem and Azure
• Reporting research results
• Networking knowledge
• Presenting technical information
• Written communication
• Operating systems
• Reporting skills
• Client relationships
• Documentation skills
• Spanish conversational skills a plus.

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