The River House at Odette’s Looking for On-site Help Desk Engineer at New Hope, PA Full Time

The Onsite Help Desk Engineer is responsible for providing technical assistance and support related to computer systems, hardware, or software at the property level. The Onsite Help Desk Engineer responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Primary Schedule: Friday, Saturday and Sunday

Duties/Responsibilities:

• Respond to queries either in person or over the phone.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for users seeking help.
• Ask questions to determine nature of problem.
• Walk user through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN, and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Other duties as assigned.

The ideal candidate will possess the following Knowledge, Skills and Abilities:

• Technical Skills: We require 1year of experience with Windows 10 Desktop & Full Microsoft Desktop Suite of Applications, remote desktop services, basic use of active directory and group policy, Microsoft Office 365 and Azure Experience, basic router and switch configurations, desktop and peripheral hardware trouble shooting installing and maintaining computer hardware and systems, answering questions, resolving and troubleshooting problems in person, via telephone or electronically. Experience with hospitality related software and hardware is preferred. Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent education is preferred. Cisco CCNA or equivalent education is preferred.
• Customer Service and Professionalism: Proven experience maintaining high-quality and consistent customer service.
• Problem Solving, Quality Control, and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and suggest ways to improve current business methods, quality of products and services provided.
• Communication: Commitment to details both verbally and non-verbally and ability to encourage cooperative and consistent levels of communication with staff, management, guests, and vendors Must understand instructions, read written company information and communicate with little or no additional direction.
• Interpersonal Relationships: Ability to adapt to different personalities of guests, staff and outside vendors without losing focus. Must possess high professional ethics and avoid extreme familiarity or conflicts with others.
• Conflict Management: Capacity to recognize problems when they arise and be able to resolve them appropriately by using good judgement, tact, and initiative according to company policy and procedure. Requires unbiased communication skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
• Perform General Physical Activities: Ability to perform physical activities in a variety of environmental conditions that require minimal to moderate strength including climbing, lifting, balancing, walking, handling materials.
• Flexibility: Must be available to work on-call and overtime when needed, assist with the workload of others, and perform other duties as assigned.

Refined Hospitality is a Collection of Luxury-Lifestyle Hotels and Experiences. A curated portfolio of destination-driven luxury-lifestyle hotels, restaurants, and catering venues that are by definition: polished, stylish, sophisticated, cultured, and distinct in how they are designed and operated for unparalleled guest service experiences. Collection includes The Reeds at Shelter Haven, Stone Harbor, NJ; The Grove at Centerton, Pittsgrove, NJ and River House at Odette’s, New Hope, PA. EOE.

Job Type: Part-time

Pay: $22.00 – $25.00 per hour

Schedule:

• Weekend availability

Experience:

• Help desk: 3 years (Preferred)

Work Location: One location