The American College of Radiology Looking for IT Support Technician at Reston, VA Full Time

American College of Radiology (ACR) is a progressive membership organization representing nearly 40,000 medical specialists in radiological care. As a member of our team, you will join a world leader in patient-centered care advocacy, policy and clinical research, quality and safety. Our culture encourages innovation, diversity, integrity and leadership. A nonprofit 501(c)(3), ACR (the American College of Radiology) has over 500 purpose-driven employees in the Greater Washington, DC and Philadelphia region.
If you share our core values of: Leadership * Integrity * Quality * Innovation, we want you on our team!

As an IT Support Technician, you will provide support to end users for computer, application, system, device, access, connectivity and hardware issues. This position requires a professional, self-motivated, and detail-oriented person to provide daily front line system support to our users.
As a member of the ACR team you will:

• Provide end user support via the IT Support Management System by processing trouble ticket activity and work orders as required. Log all calls and resolutions and respond to all help desk calls in a timely manner
• Train and support local and remote users in applications, provide technical support, and help end users with special projects
• Provide direct support service, repairs and maintenance of computer hardware and peripheral equipment. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems
• Deploy end user computers/laptops/devices; provide basic IT training and knowledge; maintain up-to-date virus protection on the servers, desktops and notebook computers; and plan and test rollout strategies
• Create and maintain network users, user environment, directories, and security by conforming to established guidelines
• Monitor network services and infrastructure and respond to network emergencies

Qualified candidates will possess the following:

• 3+ years of helpdesk, networking, and communications experience
• Bachelor’s degree in a related field desired
• Active Directory and desktop imaging experience preferred
• Strong customer-service and training skills
• Excellent knowledge and experience with Microsoft Office
• Superior verbal and written communication skills
• Ability to work independently on multiple projects simultaneously and to meet deadlines

Work Location: This position will be Primary Remote/Hybrid – requires employee be “within a commutable distance” for business reasons and able to come into our Reston, VA headquarters 1-2 days a week. Qualified candidates must have reliable internet service, professional discipline and have excellent time management skills.

Covid Consideration:
COVID-19 vaccine status is required to be “up to date” for the ACR Workforce to work in any ACR office or travel for ACR business. ACR follows the CDC definition of “up to date”. This job requires employees to work in the office one to two days a week. ACR may provide a reasonable accommodation to those with a medical condition, disability, or a sincerely held religious belief that prevents them from receiving the vaccine so long as it does not create an undue hardship for ACR.
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ACR offers a rewarding employee experience: innovative culture, professional growth potential, competitive compensation and an exceptional benefits package, including a defined contribution pension plan, 403(b); generous paid time off package; insurance plans with the leading providers; flexible spending; tuition reimbursement; training opportunities; and wellness reimbursement.
To learn more about ACR’s rewarding employee experience, culture, and benefits, visit https://www.acr.org/About-ACR/Work-With-Us
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Job Type: Full-time

Pay: $26.00 – $34.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Candidates must be up-to-date per CDC standards in order to be considered eligible.

Work Location: Hybrid remote in Reston, VA 20191