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TO APPLY FOR THIS POSITION PLEASE VISIT:
https://www2.illinois.gov/oeig/employment/Pages/EmpOpportunities.aspx Position Summary
Subject to the management approval of the Executive Inspector General and under the direct supervision of the Director of Information Technology, serves as the IT Support Technician for the Office of Executive Inspector General (OEIG). The incumbent is responsible for providing technical and administrative support for software and hardware. This includes maintaining adequate knowledge of existing applications in use; providing effective diagnostic evaluation of end-user needs; and resolving technical issues in a timely fashion. The position is also responsible for evaluating hardware and software and recommend upgrades and new services for users; working with third party vendors and internal stakeholders to maintain and improve case management application; and researching and analyzing solutions for agency IT requirements. This position involves working with information of an extremely sensitive and confidential nature associated with investigations and legal proceedings. Essential Responsibilities
Provide computer/network support, remotely and in-person, relating to software and hardware problems reported by users. Support may include answering general questions, troubleshooting problems, instructing staff on software or hardware functionality, and communicating policy. Additionally, may involve troubleshooting general printer or IT equipment issues and resolving other general technical issues.
Maintain an adequate level of knowledge of operating systems, application software, hardware such as desktop and laptop computers, VoIP, and mobile devices used to provide a high level of support to users.
Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making usage more efficient.
Install and support new software applications or hardware, coordinating assistance from Department of Innovation and Technology (DoIT) or other third parties when necessary.
Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations adhere to standards.
Act as a liaison between agency and DoIT as Agency Technology Service Requestor (ATSR) and Telecom Coordinator, including but not limited to supporting Investigations team in extracting and reviewing investigative data.
Participate in team meetings and vendor user group meetings to learn about new products and services.
Assist in writing or revising user training manuals, knowledgebase documents and procedures. Develop process documentation and training materials, for example exercises and visual displays. Training users on software and hardware on-site or in classroom.
Test software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluations and recommendations for management review.
Work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
Install and configure desktop and laptop hardware and peripherals, including but not limited to networking, printers, and other peripherals.
Assist in maintaining inventory of agency hardware, software, and other IT assets and equipment. Essential Responsibilities (Cont’d)
ADDITIONAL RESPONSIBILITIES: Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
REPORTS TO: Director of Information Technology
SUBORDINATE POSITIONS: None Minimum Requirements
Associate degree or higher in computer science or a related area of study; or demonstrated knowledge, skill, development based on either four years of experience in the field of IT or two years of experience in the field of IT combined with the successful completion of applicable IT certifications.
One or more years of professional IT related experience.
High personal ethical standards due to content of work materials.
Strong analytical, organizational, and project management skills.
Advanced knowledge of Microsoft Windows and Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint) and internet applications.
Ability to communicate clearly and concisely, orally and in writing, and the ability to interact in a personable and professional manner with others.
Excellent time management skills, detail oriented, and works well independently; and
Able to travel to Springfield office as needed.
Database management, SQL
Computer forensics/DFIR Employment Conditions
Full-time, FLSA exempt. This position is exempt from the provisions of the State of Illinois Personnel Rules.
Work Hours: M-F – 8:30 – 4:30
Work Location: 69 W Washington St Chicago, IL 60602-3134
Agency Contact: [email protected]
Job Function: Technology
T he OEIG is a n E qual O p po r t unity E m p l o y e r. If you require reasonable accommodation in completing this application, interviewing, or completing any pre-employment testing, please direct your inquiries to Human Resources at
(312) 814-1789, or [email protected] .
Must submit application by following instructions at:
Please follow all instructions on the OEIG website, and include all required documents. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.