Spirit Airlines Looking for Analyst, IT End User Technologies at Miramar, FL Full Time

• Work from the Spirit ticketing system by priority as assigned and/or by escalation through the proper channels when necessary.
• Provides support to end users for hardware, software, and local area networks issues. Work with third party tech support, Senior level engineers, and the network team when necessary to resolve issues.
• Works on Station startups and relocations and works with Management and the networking team to coordinate, prepare equipment, coordinate shipping & travel plans, and install network infrastructure and equipment at remote locations on a tight deadline at generally off hours.
• Level 1 Active Directory Support.
• Identify and respond to current and future client needs; provide professional service to internal and external clients.
• Produce updates and reports on all issues and activities to management.
• Provide business support/technical assistance to the company team members (locally and remotely) in the use of Microsoft Office, Microsoft Outlook, VPN software, and various proprietary applications.
• Plan and participate in implementation, migration, and preliminary troubleshooting of the PC/LAN environment.
• Configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, audio, video, and office equipment. Coordinate support and requests with other support levels and vendors.
• Recognize problem areas and suggesting pro-active solutions and comply with IT operational performance metrics and Service Level Agreements.
• Assist other technical staff members with installation and support issues when requested.
• Provide timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

Qualifications:

• Bachelor’s degree or equivalent experience
• 1-3 years experience
• 3+ years of information systems experience in Desktop support – local and remote
• Strong efficient and accurate troubleshooting and diagonoses skills
• Significant Microsoft Windows Operating System and Office applications and related applications experience
• Travel to remote locations domestically and internationally for on-site support of users and IT projects (50%)
• Take part in the 24×7 weekly on call support phone rotation (one analyst per week at a time).
• Work a flexible schedule with additional hours when necessary to support IT projects and P2 tickets or higher
• Good understanding of customer service skills since the role is exposed to heavy customer interaction (team members).
• Listening skills that fosters open communication.

Overview:

• Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement:

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.