Southwest Airlines Looking for Sky Cap at San Jose, CA  Full Time

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

• Job Summary
  • Provides legendary Customer service by handling baggage check-in and information inquiries
• Responsibilities
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Assists the Customer Service Agent in providing legendary Customer Service to people desiring to travel and utilize curbside baggage check-in
  • Greeting and assisting Customers in a polite and friendly manner
  • Tag Customer luggage
  • Provides current and accurate flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
  • Writes irregularity reports as required
  • Duties may vary due to the size and organization of the station
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee’s Leaders
• Knowledge, Skills and Abilities
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Ability to read documents, follow instructions, learn and understand procedures, rules and regulations
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Be aware of hazardous situations and be able to handle emergencies as needed
  • Ability to work under tight time constraints
  • Ability to perform all job functions within a limited space
  • Possess good written and oral skills
  • Ability to communicate information and instructions verbally by telephone, face to face or via radio equipment

• Education
  • Required: High School Diploma or GED
  • Preferred: College coursework or degree would be an asset
• Licensing/Certification
  • Must be able to obtain a SIDA badge and meet all local airport requirements
• Physical Abilities
  • Ability to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
  • Ability to climb, bend, kneel and stand on a frequent basis and for extended periods
  • Maintain the ability to wear prescribed uniforms
• Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Ability to work shift work and/or overtime
  • Foreign language skills are desirable

Southwest Airlines is an Equal Opportunity Employer.
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