Sophie Society Looking for Amazon PPC Client Account Manager at Remote Full Time

Company Description

We are a tightly knit team of young driven performers who cooperate together as a family. We have a culture of radical accountability and a focus on personal/professional growth. We believe in allowing everyone to bring their own weirdness to the table to succeed.

We provide advertising management and content services to ecommerce businesses who sell on Amazon. We are the agency that the biggest and most well known players in the Amazon industry go to get services for their members.

We’re fully remote, so everyone in our team has the freedom to work where they want. We all get together at least once a year somewhere in the world to realign and reconnect in person.

In this role, you can expect to be supported and encouraged by your fellow teammates. You can also expect to be challenged and forced to grow. We have grown very fast over the last year and we expect to continue our upward trajectory. This is a chance to experience a role that makes a critical difference in the early stages of a fast-growing company.

That’s where great performers go to become legendary performers.

Role (Overview of the Position)

This position manages the communication and PPC strategy with the clients subscribed to our PPC services. The PPC Account Manager is responsible for ensuring constant communication with the clients via email and virtual meeting, expectation setting, goal tracking, client training, consulting and helping the client troubleshoot issues with their business that are related to PPC performance.

On a day to day basis the account manager will be in communication with the PPC Manager handling the accounts on the portfolio and coordinate with them what would be the next steps for an account. Constant communication with the team is crucial for this role as you are the one responsible for telling the client what’s going on with the account, where it is heading and what are the next steps to take to hit the account’s goals.

You will also be in constant communication with your clients, updating them on the account with one weekly report, responding to the queries they ask in a timely manner and fulfilling any task that you committed yourself to do for the client.

Responsibilities (Tasks associated with the Role)

• PPC and Account growth Strategy
• Communicating the PPC strategies to clients based on their goals.
• Transcription of the client’s goals and objectives into actionable PPC strategies
• Keeping track of the PPC goals for the client on a yearly, quarterly, monthly, and weekly basis.
• Working along the PPC Manager in creating the plan of action and implementing the strategies developed.
• Ensuring customer satisfaction on both the service provided and overall experience to ensure continued fulfillment of our PPC services.
• Developing solutions to combat problems or challenges that hinder the PPC accounts.
• Creating the plan of action and implementing the processes/workflows and tools necessary to execute any/all strategies developed.

Management

• Accurately tracking project delivery, cost and conversion
• Bi-weekly strategy and review calls with the clients
• Client relationship management
• Client retention

Creative

• Conducting research on developments/trends in the industry that are related to PPC
• Following thought-leaders and researching relevant strategies to improve and innovate our current PPC strategy.

Requirements (Expected Proficiencies)

• Business consultant mindset
• A clear understanding of the PPC services offered, challenges of each service, and potential of each service.
• Comprehensive knowledge of how to define KPI’s, track analytics, and process data in the PPC accounts
• Soft skills
• Deadline oriented.
• Expert knowledge of Amazon PPC.
• Deep knowledge of Amazon advertising requirements and general Amazon strategies.
• A team player.
• Ability to plan and execute strategies that align with the account’s goals and objectives.
• A methodical approach at tracking data (reporting)
• An effective communicator with critical thinking and great problem-solving skills.
• A service-oriented and customer-focused mindset.
• Skilled at conflict resolution.
• Proficiency in Asana, Slack, Excel, Google Office, Loom, Helium10 and Mufasa.
• Self-disciplined and highly motivated by a deeper purpose.
• Ability to adapt, think on your feet, outside the box, and act fast and responsibly.

Professional Experience Requirements

• At least 2 years of experience in Amazon PPC advertising
• Knowledge of the most up to date Amazon PPC Strategies
• Have a deep understanding of Amazon’s Algorithm, the fundamentals of product launches, listing optimization/visual content, product ranking
• Be up to date with Amazon’s TOS
• Have a familiarity with popular project management, communication and/or Amazon tools such as Asana, Slack, Microsoft Office, and Helium10
• Have Experience providing excellent customer service – i.e. monitoring and managing customer service inquiries, complaints and requests.
• Have the ability to understand data from Amazon’s dashboards (business reports, search term reports and advertising console).

Job Type: Full-time

Pay: $3,245.00 – $4,000.00 per month

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Commission pay

Application Question(s):

• Describe the best results for the Amazon PPC client you have been able to achieve.

Experience:

• AMAZON PPC: 2 years (Required)

Work Location: Remote