Sitel Looking for Healthcare Customer Service Representative at Castlewood, VA Full Time

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: Must reside within 100 miles of our Wise, VA location.

Work with Us and You’ll Enjoy:

• Bonus potential: Agents earning their license: $250 once you pass the license exam and an additional $500 after peak week is completed. 

• Licensed Agents: $500 after training and up to $1,000 after peak week is completed.

• Work from home benefits include saving time, money, and the environment

• Sitel invests in you by covering the entire cost for you to get licensed

• Hand-on, 100% training

• Tuition assistance

• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

Qualifications

• A passion to help those in need; Customer Service Excellence
• One or more year of college education or relevant work experience
• Ability to close a sale using different approaches
• Professional and articulate voice
• Home office that is noise & distraction free
• Must have a HS diploma or GED equivalent
• Must pass background screen
• Must pass pre-licensing and resident exam
• 2+ years in a Customer Service environment or equivalent customer service skills and experience.
• Experience in Health Care/Insurance environment, preferred (Familiarity with medical terminology, health plan documents, or benefit plan design) but not required

Required Minimum work from home Specifics:

• Internet speed minimum – download speed 5.0 MB; upload speed 3.0 MB
• Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
• DSL, Fiber or broadband required – WiFi, WiMax, satellite, dial-up, and/or hot spots, Mobile carriers, VPNs and hosting services are NOT allowed
• Home router with wired link (Ethernet cable) to PC

Core Responsibilities:

• This is a licensed sales position and will require sales goals to be met throughout the season.

• The licensed insurance agent role is licensed in Health insurance in their resident state.

• Handle inbound call center sales calls from existing and prospective client customers

• Identifies customers’ health insurance needs

• Gathers customer information, solves problems

• Educates and answers questions from customers regarding coverage, rates, billing issues and general policy reviews

• Recommends tailored packages of coverage, and closes the sale

• Advance your career by completing a simple pre-licensing course and pass the applicable resident state exam for Life, Accident & Health Insurance

• Act as an empathetic consultant to the customers, encouraging and educating while offering assistance to their account issues and concerns

After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email ending with hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.

Job Types: Full-time, Temporary

Pay: $15.00 per hour

Supplemental Pay:

• Bonus pay

Work Location: Remote