Answers, comments and replies to IT support inquiries. The IT Help Desk Support is the first level of support, and response for clients reporting computer problems. The Help Desk Support is responsible for first response in answering the IT HelpDesk telephone, documenting and replying to open incidents in the IT support ticket generating system (Web Help Desk).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Education and/or Experience
Certificates, Licensure, Registrations
Knowledge, Skills and Abilities