SERES Looking for IT Support Technician at Santa Clara, CA Full Time

At SERES, we’re forging a new kind of mobility company by combining the DNA of advanced automotive engineering and design with that of state of the art smart technologies and connectivity to revolutionize the future of premium electric vehicles. From our corporate headquarters in Silicon Valley we’re bringing the best and brightest together with a common goal of creating the next generation of smart, clean, connected vehicles for you.

Our vision is to deliver premium electric vehicles that enhance the daily lives of our users, allowing them to live more connected, productive lives through the integration of clean technology and advanced hardware and software. The future of mobility is more than getting from A to B, it’s about keeping connected to provide users customizable features, when they want it.

Job purpose

In this role, you will act as a liaison between technical and non-technical people within the firm. Candidates for this position must have strong customer service and communication skills, both written and oral. Excellent organizational skills are a must for this fast-paced and growing origination. Support includes Windows OS, Linux, Mac OS, application support of engineering, research and lab environments, hardware and software installation, upgrades, and troubleshooting. In addition, this position will monitor system integrity, protection levels, and security-related events, as well as ensure that security controls are implemented as described in the security plan.

Duties and responsibilities

• Support users/resolve Windows laptop/Pc issues on phones, email, and walk-ins, monitor the IT helpdesk ticketing system, and address the helpdesk ticket.
• Support and manage the window Active Directory and window server domain
• Troubleshoot and resolve hardware, connection, printer, and software issues reported to the Service Desk
• Window Laptop/PC and server imaging, Infrastructure setup, and ongoing support, patching, and maintenance
• Window and MS outlook 365 account and network share folder management
• Datacenter daily management (backup and recovery, performance, and monitoring)
• Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Conduct technology training for new users when they onboard
• Conduct briefings and demonstrations for users to enhance system productivity
• Assist in the development of IT processes and procedures, training coursework, and materials
• Perform routine server monitoring and performance benchmarking
• Monitor and remove viruses, spyware, and other non-authorized software
• Support and manage the Linux and VMware virtualization environment
• Support and manage the iSCSI NAS, Veeam backup, and Synology cloud station
• Support and manage IP Phones
• MS SQL Server database administrator and network administration experiences are pluses
• Experience with source control and development workflows: Bitbucket, Git
• Flexibility to work nights and weekends to provide support as needed.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, computer accessories, phones, photocopiers, filing cabinets, and fax machines.

Position Type and Expected Hours of Work

This is a full-time position, Monday through Friday, 9 a.m. to 6 p.m.　　

Required Education and Experience

• Associate’s degree in Computer Technology or related field. Cloud working experience is preferred
• 1-year or more prior experience with providing workstation support, Window Server, and Active Directory administration
• 1-year or more experience in managing and supporting the Linux and VMware virtualization

· 1-year or more experience in managing MS Exchange or Office 365 experience

• 1-year or more experience managing NAS or SAN storage
• 1-year or more experience managing backup system
• 1-year or more experience managing AWS Cloud
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required.
• Demonstrated communication, interpersonal, organizational, analytical, and problem-solving and computer skills required.
• A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Santa Clara, CA 95054: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location