Satair Group Looking for Resolution Manager -AOG at Herndon, VA  Full Time

With more than USD 2.2 bn in revenue, Satair is a 100% wholly owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.

Every day our 1,000 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair can help our customers and suppliers become more competitive in the long term.

Position Summary: The jobholder provides first level support to the Customer Order Fulfilment (COF) team to help ensure a high level customer satisfaction. Work under high pressure in an intensive environment and help to run the operation of the AOG Desk and supporting the FTL with escalated AOG events and order management.

Primary Responsibilities:

Operational Supervision 50%:

• Ensure work procedures and policies are adhered too and provide team guidance, review operational workload and daily task allocation
• Review, prioritize, balance workload and allocate tasks among team.
• Identify customer escalations and need for action by taking the lead cross-functionally (Engineering, Quality, Procurement, Sales, Warehouse and Transportation).
• Have a strong knowledge in technical documents as well as the SAP transaction used in the daily work.
• Work with various global Satair and Airbus organizations in providing customer service and product support to ensure the customers’ needs are met. Will interface with various external and internal groups, including materiel supply chain, procurement, sales, finance, and engineering.

Process, projects and continues improvement 10%:

• Perform workload and performance analysis and produces KPI’s and provide managers with improvement solution recommendations
• Assigned to dedicated strategic projects.
• Support collaborative efforts between Supply Chain, Sales & other stakeholders.

Additional responsibilities 40%:

• Be able to perform all duties of a customer order specialist such as:
• Provide back-up assistance and support fellow team members in the Customer Order Fulfilment department when necessary to include process customer orders, quotations and general logistics to meet customer expectations.
• Perform other duties as assigned.

Qualified Experience / Skills / Training:

Education:

Required: High School Diploma or GED

Preferred: AA degree in Business, Communications or related field preferred, or equivalent work experience.

Experience:

• 2+ years of data analysis experience in a similar sized organization.
• Previous aviation or logistics experience preferred.

Knowledge, Skills, Demonstrated Capabilities:

• Advanced knowledge of SAP
• Demonstrated ability to effectively prepare and present information.
• Effective verbal and written communication skills including the ability to conduct formal presentations.
• Demonstrated ability to develop and maintain positive relationships with managers, colleagues, other departments and customers.
• Demonstrated ability to identify and offer suggestions to improve efficiency and profitability.
• Creative thinker willing to challenge existing processes and propose leaner, more efficient solutions.
• Demonstrate high professional integrity and ethical standards.
• Demonstrate high level of energy, persistence and “can do” attitude.
• Demonstrate high level of organization and the ability to adapt to rapid change.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Strong command of English, written and verbal.
• Knowledge of other languages (Mandarin ,German, French, Spanish, etc.) would be advantageous.

Technical Systems Proficiency:

• Advanced Microsoft Office Suite (Excel, Power Point, Access, Outlook, …)
• Intermediate knowledge of SPEC 2000/Aeroxchange, desired.
• Detail oriented and self-driven.

Travel Required:

• Up to 10% Domestic and International Travel

Eligibility:

• Authorized to Work in the US

Organizational information:

Reports directly to the Head of Customer Order Fulfilment, Americas 1 or 2

Physical Requirements:

• Hearing: Able to hear to participate in phone and in-person conversations also able to hear sirens, alarms and other emergency signals.
• Sitting: Able to sit for long periods of time in meetings; drafting computer-based documents, sometimes with limited breaks.
• Speaking: Able to speak and conduct conversations often for extended periods of time in meetings, negotiations and training.
• Written Communications Able to provide user instructions and notifications in a clear, understandable manner either via messaging or printed documents.
• Travel: Able to travel domestically and internationally sometimes on short notice and sometimes for long periods of time.
• Vision: Able to see to operate a computer and create documents; make presentations in small and large groups and observe items, processes, storage areas, delivery systems, etc.

SATAIR USA, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief.

As a matter of policy, SATAIR USA, Inc., does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

SATAIR USA, Inc. does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.