Sally Beauty Holdings LLC Looking for Systems Engineer – ServiceNow Administrator at Denton, TX(remote) Full Time

Overview

Sally Beauty Holdings (NYSE: SBH) is the world’s largest wholesale and retail distributor of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service.

Our commitments are to build a truly diverse and inclusive company, care for our customers, people, and planet, and outperform together.

We are deliberate about recruiting, growing, and retaining awesome team members from diverse backgrounds. After all, our company purpose is “To inspire a more colorful, confident, and welcoming world.”

The ServiceNow Administrator will gather requirements, design, configure, test, implement and maintaining the ServiceNow environments deployed at Sally Beauty. This role will integrate ServiceNow with other systems, as well as develop and support automation. In addition, this role encompasses a wide range of responsibilities, including: workflow editing, troubleshooting and reverse-engineering existing solutions, performing upgrades, and application maintenance and testing.  Experience with the Automated Test Framework would be beneficial.

Responsibilities

• Primary point of contact for all operational support issues related to our ServiceNow instance used by multiple business units within the organization.
• Serve as Lead for providing ongoing production and end user support of ServiceNow.
• Provide Administrator functions such as managing Users, management/maintenance of the global data sets, creating and configure Notification, Business Rules and workflows to manage process.
• Familiarity with ServiceNow Scripting/JavaScript
• Supporting scheduled data import jobs via MID server
• Supporting ServiceNow Applications

Position will require assisting customers/team members with day-to-day use of the tool and tool optimization.

Qualifications

 2+ years of demonstrated sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident, Problem, Change, Request Asset and CMDB, Discovery, Knowledge and Self-Service Portal.

• 2+ years of ServiceNow development, configuring, administration operating and/or troubleshooting experience.
• Thorough understanding of ITIL best practices and common IT Service Management processes
• Customizing email notification templates
• Working knowledge of specific ServiceNow modules including Human Resources, Asset Management, ITBM

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

At SBH, we remain committed to protecting the health and safety of all our customers and associates and maintain the following COVID-19 Precautions:

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place
• Remote interview process

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

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