Job Title: Patient Care Navigator
Department: Adolescent Family Center
Specialty: Patient Relations
Job Number: 2022-1073
Date Posted: 04/27/2022
Position Type: Clinical Support Staff
RUSH UNIVERSITY MEDICAL CENTER
TITLE: Patient Care Navigator
DEPARTMENT: Social Work and Community
General Summary: The Patient Care Navigator is responsible for assisting nurses and social workers to provide outreach efforts to a group of patients from a patient list. This role will utilize the established model of care management. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.
Required Qualifications Include:
High School Diploma or equivalent.
1-3 years’ experience of EMR required
Working knowledge of the needs of the LGBTQ community and relevant local resources.
Must be comfortable with outreach activities in unstructured environment
Must be prepared to work occasional offsite events.
Ability to work with culturally, racially, and ethnically diverse clients and staff.
Excellent interpersonal and organizational skills
Preferred Qualifications Include:
Personal experience navigating the healthcare system
Fluent in Spanish
Principal Duties and Responsibilities:
Completes intake for new patients and provides appropriate referrals to GSR services, care at Rush, and community resources.
Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures.
Prepare and deliver routine correspondence/medical records to referring agencies and primary care providers in accordance with policy.
Completes all EHR documentation in a timely manner.
Communicates with the Manager of Social Work about individual client’s needs and concerns.
Monitor compliance with scheduled appointments for procedures, tests and consults.
Document all correspondence in electronic medical records as necessary.
Work to improve identified outcomes (i.e. high utilizer patients) by using quality measures.
Work with care team to identify extrinsic barriers to adherence (i.e. transportation, financial concerns or pharmacy) and work with patient and team to alleviate barriers.
Liaison to multiple departments, agencies, and provider offices.
Participates in all administrative, staff development and staff meetings.
Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care.
Leading academic medical center, acute care hospital w/ 664 licensed beds.
Ranked among the top 20 “Best Places to Work” by Indeed.
In U.S. News & World Report’s 2017-2018 Best Hospitals issue, Rush ranked among the top 50 hospitals in 8 of 16 categories.
Rush University Medical Center received five stars in a quality rating system by the federal Centers for Medicare and Medicaid Services (CMS). Rush University Medical Center is the only five-star academic medical center in the Chicago area.
Rush has been named one of the 100 Top Hospitals in the country by Truven Health Analytics three times.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.