RISA Looking for Technical Support Engineer at Remote Full Time

Tech Support Engineer (Remote)

About RISA Technologies:

RISA Tech, Inc. has been developing cutting-edge structural design and optimization software since 1987. With a well-trained team of engineers and software developers, we are working to meet the needs of our growing client base by implementing new design features and expanding the suite of software tools that we offer.

Our products are used by 24 of the top 25 U.S. design firms and in more than 70 countries around the world for towers, skyscrapers, airports, stadiums, petrochemical facilities, bridges, roller coasters and everything in between. The seamless integration of our product suite, specifically RISAFloor, RISA-3D and RISAFoundation, creates a powerful, versatile and intuitive structural design environment, ready to tackle almost any design challenge.

REMOTE/PRODUCT /FULL-TIME

This position is responsible for the technical support of the full product suite for RISA. This position reports to the Technical Support Manager. This position is a key member of the Technical Customer Success team providing Technical support to engineers for our full suite of RISA products. The right candidate will have experience in structural engineering and structural engineering software. They will work in a collaborative fashion throughout our organization to deliver a great customer experience resolving customer issues.
Job Duties:

• Give superior customer service in supporting all the RISA software.
• Work closely with customers via telephone, email, and conferencing gathering information to understand their software needs and offering solutions with RISA software
• Ensure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface
• Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers
• Test the software to ensure a quality software package that will meet the customer satisfaction at the release of the software and intermediate checkpoints along the development cycle
• Write technical engineering specifications to support the product development team
• Providing hand calculations to validate the software
• Write clear technical documentation for external customers

Skill Requirements:

• Must have excellent verbal and written communication skills
• Must be confident speaking to customers over the phone
• Team player, self-motivated, and positive “can do” attitude
• Strong problem-solving skills
• Be able to comfortably communicate with knowledgeable as well as novice users to resolve technical issues via both telephone and email
• Can write clear and concise documentation of issues for users and to be used for in-house development
• Multi-task between several customers supports and other tasks at the same time
• Persistence and follow through with the customer until the issue is resolved
• Thrives in a team working environment as well as confident working independently

Required Qualifications:

• Bachelor’s degree (or higher) in Civil or Structural Engineering
• PE license
• Willing to travel once or twice a year
• 3+ years structural design engineering experience

Benefits Include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Flex Spending
• 401K match
• Generous PTO

To learn more about us, please visit us at: https://risa.com/

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote