RHI Magnesita Looking for IT Consultant at Remote Full Time

IT Consultant

Are you passionate about IT and Business? Are you an expert in SAP? Do you enjoy being a sparing partner for your stakeholders? Are you looking to work on a diverse portfolio of projects to contribute to the overall success of a refractories manufacturing plant?

If you answered yes, APPLY TODAY!

RHI Magnesita is the global leading supplier of high-grade refractory products, systems, and services. With more than 14,000 valued employees across more than 40 countries and 3.1 billion in revenues we are the driving force of the refractory industry.

**This position will work remotely**

RHI Magnesita offers an amazing benefits package: Medical, Dental, Health, 401K +

About our Job Opening

You will gain a comprehensive insight into the exciting world of refractory in a dynamic global environment. Obtain valuable experience from the first day by managing strategic projects in the company’s growth. This role will allow you to be independent and innovative. You will be part of our global Demand, Service and Performance Management Team within IBS (Integrated Business Services), called the IBS Business Partners. IBS is an internal service provider for IT as well as business process services globally.

For our region North America, you will be responsible for

Business Relationship and Demand Management

Acts as the regional focal point for all IT service requests and builds the bridge between business and IT. This includes particularly

• Continuous and pro-active stakeholder alignment
• Translate the regional demand into initiatives and represent regions when sharing corporate projects and during prioritization sessions
• Advise on the IBS service catalogue, and coordination of delivery set-up for IT services
• Sparring partner for regional management teams in all IT-related matters

Business Partnering and Process Advisory

Acts as sparring partner for the regions to advise on process automation and streamlining opportunities, as well as other digital solutions. This includes particularly

• Develop solution concepts for the desired business outcomes
• Perform impact analysis with a special focus on user experience, process, system and financial impact
• Partner with key staff members and act as sparring partner for improvement initiatives
• Collaborate with architecture and operations teams to ensure solution compatibility with company standards.
• Collaborate with the IBS Leadership on the intake process and prioritization of candidate projects across the company.

Service and Performance Management

Acts as a Service Manager and monitors the SLA adherence and process performance of IT services. This includes particularly

• Definition of SLA relevant KPIs for the IT service areas
• Agreement of SLA targets and SLOs with stakeholders (based on global standards)
• Operational performance reviews and reporting
• Commercial and IC charging matters

In addition, you have:

• Educational background in IT and 5+ years relevant work experience
• Expert in SAP
• Solid portfolio and project management skills
• Deep understanding of business processes
• Strong communication skills
• Systematic and structured work approach

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Do you want to know more? Check out www.rhimagnesita.com