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Mission
Empower everyone to live a long, full and optimal life by redefining the future of heart health.
1 in 3 humans die of heart disease – it’s time to change that.
We’re designing heart health from the ground up so that humans can live fuller lives. We’re building technology to accelerate recovery after a cardiac event. And we’re optimizing health stacks to realize preventive and aspirational goals.
Recora is redefining the future of heart health — we invite you to join us on this mission.
About Recora
Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we’ve founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.
We’re backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we’ve built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.
We’re growing – fast. Our member base is doubling every month and we’re looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.
Who We Are
We are innovators at heart. This driving force guides us to create, build, partner, and operate at the highest levels. We seek answers to some of the hardest problems in technology and healthcare and enjoy the process of finding unexplored solutions.
We’re a group of diverse, thoughtful and humble folks. Having worked in organizations of every size and shape, we know that people make or break teams. An open, ego-free and supportive culture is central to making the best team of people at Recora.
As a team, we love our work and love working together. We take ownership in Recora and strive to grow personally and professionally in service of our mission. Because we enjoy hard problems and value growth, we can celebrate both challenges and excellence in equal measure.
What we’re looking for
Recora is hiring a Patient Experience Coordinator to join our growing team. The Patient Experience Coordinator will have the opportunity to make a tremendous impact by interfacing directly with our patients and care providers. You will work closely with our product and clinical teams to provide patient feedback and help improve our product. As part of the day to day, you will also work closely with patients and providers to ensure sessions are completed without any issue. The role will be 20-30 hours per week to start, with the opportunity to grow as our operations expand.
Responsibilities for Patient Experience Coordinator
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- Educate potential patients on the program, answer any questions they might have, and enroll patients in the program
- Schedule patient sessions and provide reminders about upcoming sessions
- Communicate with providers and other care team members about patient scheduling delays or changes
- Troubleshoot any session technical issues that may arise
- Collect regular feedback from patients and share insights with operations team to inform other work streams like marketing and product development
- Aggregate session data for billing and analytical purposes
- Engage with patients using chat system, email, video conference, and phone
Qualifications
- 1+ years of healthcare experience
- 1-3 years of customer support experience, including technical support
- Experience with Android and Apple operating systems
- Excellent verbal communication skills
- Excellent writing skills
- Organized, strong ability to prioritize work appropriately and manage time
- Ability to identify and track relevant metrics
- Experience launching community initiatives
Work Location
- Remote
Technical Requirements
Minimum software requirements:
- Windows 10 home or professional versions only
- Mac OS X 10.10.5
Minimum hardware requirements:
- Laptop or desktop computer with keyboard and mouse
- Camera, either USB or internal
- Mic, either USB or internal
- PC:
- Ryzen 5/Core i5
- 8GB RAM
- 256GB Hard Drive
- Mac:
- 256GBHard Drive
Internet Service Requirements:
- 600kbps
