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R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
The Patient Registration Representative will be responsible for accurate and timely patient registration utilizing medical systems. This person will assign ICD-10 and CPT codes relative to patient registration. The Patient Registration Representative will utilize facility medical necessity tool to verify appropriate diagnosis and coverage criteria. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.
In addition to the day-to-day responsibilities, this person will actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings.
The successful candidate must have demonstrated experience handling patients with efficiency and accuracy to broad customer base.
Responsibilities:
- Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
- Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.
- Interpret physician orders for appropriate testing or admission criteria.
- Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
- Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
- Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
- Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
- Prepare documents for imaging/scanning into electronic patient record.
- Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly
signed and witnessed as required. - Assemble and disassemble patient charts or departmental documents according to department policy.
- Copying and or faxing documents to ancillary areas or physician offices.
- Maintain inventory control of forms and paper supplies needed in area.
- Assist with all possible account resolutions pertaining to patient balances.
- Perform all other duties and projects as assigned.
Requirements:
- High school diploma or GED required
- Experience with customer service
- Computer savvy with experience navigating between multiple systems simultaneously
- Must have MS Office Experience and excellent typing skills
- Must have a high degree of customer service skills to communicate effectively with patients, visitors, physicians and care teams
- Must demonstrate problem-solving abilities and high attention to detail
- Must be able to stand, walk, sit and move freely for extended periods of time
- Must be able to work in a patient care environment with exposure to infection or contagious disease
It would be great if you also have:
- Experience working in a healthcare environment
- Completed a Medical Terminology class
- Certification in healthcare access preferred
We offer:
R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
- A strong financial performing, growing organization that will keep you on your toes with new ideas, changes, and opportunities to learn and grow in abundance.
- A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
- A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!
Sound like you? Let’s talk!
About R1:
R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.
Technical requirements
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
- Resume
Preferred dress code
Casual (come as you are, but please be presentable)
About R1
R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is a publicly-traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests.
Our team is given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We offer competitive salaries and a great benefits package.
We invite you to join us. Apply today!
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
To learn more, visit: R1RCM.com
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.