Quincy Compressor LLC Looking for National Operations Manager at Bay Minette, AL  Full Time

Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking a National Operations Manager to join our team.

This position is key in enabling the execution of the strategic direction of the Quincy Service business across the United States. As part of the Quincy Service Management Team, you will be responsible for developing, training and ensuring the implementation of standard operational processes to drive the efficiency and effectiveness of the service organization.

Your ability to identify key improvement areas and develop processes which can be successfully rolled out to the direct service organization; collaborate with stakeholders in multiple levels; understand financial service KPIs and how they connect with processes in SAP; will be key for the successful completion of your mission. This will be an ambitious and complex, though exhilarating challenge – are you up for it?

Essential Duties

• Establish well defined KPIs and action plans to guarantee the implementation of standardized process and procedures across the country.
• Manage the contract administration team and further develop processes to increase efficiency of customer offerings execution cradle to grave.
• Identify opportunities for development and implementation of tools, such as MAM, to optimize costs and technician utilization, driving operational efficiency.
• In conjunction with the Regional Operations Managers, conduct geographical capacity planning for technicians to support direct service sales growth and projects to reduce windshield time.
• Drive efficiency on back office process, planning, on site work, among others.
• Ensure quality coding and work type allocation, as well as proper opening of service jobs.
• Establish a consistent NPS follow up process involving all necessary stakeholders.
• Follow up and derive actions to control WIP, utilization and service variance while increasing productive hours, external efficiency and reducing operational costs (through efficiency and effectiveness of the existing organization).
• Prepare short and long-term forecasts and analysis in line with the position.
• Collaborate with logistics, technical support and sales to optimize the daily operation.
• Manage and develop projects from ideation through implementation.
• Coach and train regional operational managers, planners and other operational functions to further develop them.
• Other duties related to the strategic and operational development of the Service business.
• Actively contribute to team efforts, meetings and discussions.

Mission

Explore and implement creative ways of applying the guidelines from The Way We do Things in the Quincy environment and relentlessly seek to innovate, generate SMART plans and identify areas with opportunities for savings while driving operational excellence throughout the service organization.

Experience & Education

A bachelor’s degree is desirable, in either management, business, administration, marketing, engineering or other technical specialization. Relevant related experience will be considered.

Related business experience as well as SAP knowledge are a must.

Additionally, having direct and indirect people management experience as well as process development and project implementation are desirable.

Skills & Competencies Desired

• Be willing to develop yourself by learning new skills and increasing your knowledge of our products, systems and the company’s market and operation.
• Ability to cope with large sums of information and to create, in collaboration with regional team members, well-defined plans, which will be easily communicated and implemented.
• Strong verbal and written communication skills, with the ability to deliver messages to stakeholders at any level inside and outside of the organization.
• Be customer oriented, able to understand internal and external customer needs, derive actions, and prioritize them accordingly.
• Show good level of empathy while enforcing company policies and strategic directions.
• Demonstrate assertiveness while being helpful to various demands from the organization.
• Be self-motivated, willing to take action while coping with varied workloads.Be organized while demonstrating flexibility in day-to-day work.
• Be process and result oriented.

Other

• Local and international travel may be required up to 50% of the time.

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us – they’re who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [email protected] or call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.