$44.7K – $56.7K a year is Indeed’s estimated salary for this role in Remote.
IT Support Specialist I
Quaint Oak Bank is hiring an experienced IT Support Specialist
Join a growing organization that offers excellent opportunities for career growth, a team atmosphere and a competitive benefits package.
Position Summary: The IT Support Specialist is responsible for monitoring and maintaining information systems and related components, and provides technical support to all Quaint Oak team members. The IT Support Specialist works with Quaint Oak technical service providers to ensure seamless and high availability system solutions. The daily functions of IT compliance, cyber security, and risk assessments to include safety and soundness, growth, and profitability.
Duties and Responsibilities:
Respond to all front line help desk duties including troubleshooting and resolving Level 1 incidents. Escalate issues to Level 2 support as needed.
Produce IT related reports.
Manage help desk tickets in Autotask call logging system.
Maintain IT service catalogue (hardware inventory, software inventory, network maps and floor plans).
Perform Active Directory user account creations/terminations.
Perform Email account creations/terminations.
Assist in hardware and software deployments and upgrades.
Perform administrative functions for Voice over IP phone system, and electronic fax solution.
Maintain and enhance the company’s IT documentation.
Interface with software vendors for installation, maintenance, and troubleshooting.
Interface with Internet Service Providers for installation, maintenance and troubleshooting.
Support and maintain Apple Tablet fleet (MDM).
Maintain department tool, utility and configuration documentation
Administer IT support applications (Simple Texting, DocuSign, Blackberry UEM, ZIXONEetc)
Additional duties as needed.
Required Qualifications:
Excellent interpersonal, oral and written communication skills
Knowledge of computer, Windows Server environment, network security systems, application, procedures and techniques.(Apple technology experience a plus)
Demonstrated experience with Microsoft Outlook, Excel, and Word.
Exhibit ability to learn new applications on multiple platforms.
Experienced Active Directory and Group Policy administrator.
Monitor activities of outsourced IT providers
Ability to communicate technical concepts to technical and non-technical audiences
Ability to work independently.
Problem solving skills.
Ability to address multiple concurrent, high leverage situations.
Organizational, time management skills with the ability to multi-task.
Ability to keep information confidential.
Ability to travel to company’s locations as needed.
Additional Experience/Education:
Bachelor’s Degree. Computer Science, Information Systems or related field preferred
Minimum two (2) years’ experience with information technology
Equipment support experience with PC’s
Working technical knowledge of current network protocols, operating systems, and standards preferred
Quaint Oak Bank [and/or its subsidiaries] is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, citizenship status, age, sex, sexual orientation, marital status, national origin, disability or handicap, or veteran status.