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Job Description
Description
About PSI
At PSI, our mission is to help people meet their potential. That is our core purpose, enabling our vision to empower people in their careers and drive organizational success. We achieve this by being the leading global workforce solutions provider that fuses science, technology, and expertise to deliver best-in-class testing, assessment and development products and services.
PSI’s culture is as strong as the people who embody our core values. These include our drive to work together as one team, to be dependable in our pursuit of rigor and excellence, to value people and respect everyone’s talents, to embrace diversity in perspectives and culture, and to think creatively with the willingness to experiment.
Learn more about what we do at: http://www.psionline.com
The Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of credentialing examinations for PSI clients, as well as assisting department directors and leadership with projects and deliverables related to specific client assignments.
Role Responsibilities:
- Provide daily customer service support to PSI clients.
- Set up clients and implement computer-based testing, paper/pencil exams, on-line and record and review exams, application processing, data processing, record keeping, beta testing set-up, imports & exports, support needs of continuing education client and use of Microsoft Office systems, and proprietary software.
- Administer Self-Assessment and Final Exit Examinations using proprietary software.
- Resolve client inquiries and complaints through use of electronic case management system in a timely manner.
- Create and pull reports on varying and set schedules as well as import client data.
- Proofread and edit publications related to candidate materials as well as test center and test administrator documents.
- Adhere to department policies and processes.
- Perform other duties as assigned that pertain to the management of client examination programs.
Knowledge, Skills, and Experience:
- High school diploma or equivalent educational level expected. Bachelor’s degree level preferred.
- Experience in customer service or client management environments is preferred.
- Experience in using a customer service ticketing system is preferred.
- Experience in the testing industry is helpful.
- Knowledge and proficiency in Microsoft Office, especially Excel, Word, Outlook and Salesforce
- Service Cloud is desirable.
Benefits:
PSI offers a competitive and comprehensive benefits package inclusive of:
- Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- 401k plan with company match
- Generous PTO and Holiday Pay
Expressing an interest in employing your time and talent with PSI is paying us the ultimate compliment. We sincerely appreciate your interest!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
