Pomeroy Technologies, LLC. Looking for NOC Technician at Remote Full Time

We are currently seeking a remote Network Operations Center Technician for a long-term contract with potential to extend. The NOC Technician is responsible for monitoring and processing assigned production support activities within the Command Center.

Shifts available: this is a 24/7 environment. Your shifts will consist of 3 x 12 hour days 1 week followed by 4 x 12 hour days the next week. Shifts are a mix of 6am to 6pm Central Time and 6pm to 6am Central Time.

There will be 2 weeks of onboarding and training during the day shift to get up to speed.

Responsibilities:

• Monitor assigned systems/processing during work shift, ensuring completeness and quality adhere to department guidelines and Service Level Agreements.
• Provide first level support when problems occur and coordinate problem resolution activities.
• Initiate procedures so processing problems are resolved satisfactorily and in a timely manner.
• Assist in the maintenance of processing and procedural manuals, ensuring that new information is passed on to Technical Support Engineer or Leads.
• When the Lead is unavailable, is responsible for keeping the Command Center Manager updated about problems impacting production.
• Initiate Call Records and Incidents in a timely manner and ensures an accurate description of any event affecting the efficient operation production environment is documented.
• Enforce all physical and logical security policies and procedures.
• Monitor job, files and processes associated with Item Processing/Lockbox SoD activities, driving to resolution any issue that arises.

Requirements:

• 2-4 years of Information Technology experience within a support role. May substitute for 1-year experience related IT education/certifications
• One (1) year Customer Service experience
• Associate degree in Computer Science or related curriculum, a plus
• Knowledge of monitoring tools (i.e. SCCM, SevOne, etc.)
• Knowledge of Mainframe and Distributed Systems.
• Ability to utilize and maintain runbooks
• Ability to effectively manage a variety of tasks simultaneously
• Ability to communicate effectively with all levels across the organization, both written and verbally
• Ability to function within a team environment and work independently with very little supervision
• Ability to look at things with a long-term perspective and act with strategic focus
• Ability to identify problems, create solutions and guide change
• Knowledge with at least two of the following IT disciplines (Mainframe, UNIX, and Windows), preferred

Job Types: Contract, Full-time

Pay: $20.00 – $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 12 hour shift
• 3×12
• 4×12
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Overtime
• Weekend availability

Experience:

• IT support: 2 years (Preferred)
• Network monitoring: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Overnight Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote