Pomeroy Looking for IT Help Desk Technician–Bilingual (English/Spanish) at Remote Full Time

Pomeroy is looking for a bilingual IT Service Desk Analyst who is fluent in English and Spanish.

In this role, you will provide first line support for clients as you document and resolve technical issues relating to hardware, software, network, or general computer usage.

The ideal candidate will have a strong background in IT, previous IT help desk experience, and excellent customer service skills.

This position offers:

• M-F 7am-4pm ET shift
• The ability to work completely from home
• Full benefits, including Health, Dental, Vision, 401k and generous PTO

Responsibilities

• Provide exceptional and professional customer service to our clients
• Log all client contacts – calls, emails, web forms, chat sessions, or voicemails – into the appropriate service management tool
• Troubleshoot, diagnose and resolve customer issues
• Escalate calls to the appropriate location
• Collaborate effectively with other service desk team members
• Participate in ongoing training for service desk operations

Requirements

• Fluent in both English and Spanish (spoken and written)
• High School Diploma or GED required.
• Associates degree in IT or 2 years experience in IT field preferred.
• 6-12 months of IT help desk experience

About Pomeroy

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Learn more at http:www.pomeroy.com

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT Help desk: 1 year (Preferred)

Language:

• Spanish (fluently) (Required)

Work Location: Remote