Pomeroy Looking for IT Desktop Support Technician at Proctor, WV Full Time

Pomeroy is looking for an experienced Desktop Support Technician to work on-site in our clients location in Proctor, WV.

In this position, you will be employing superb problem solving and customer service skills in order to resolve client technology-related problems, including break-fix triage for hardware and software on end user systems. You will also be assisting in the imaging and rollout of Windows 10 devices to Windows 7 users.

The ideal candidate will have experience with Windows 10, be A+ certified with the ability to obtain additional certifications, and have strong troubleshooting and break-fix experience.

This position offers:

• M-F 8-5 schedule
• Business casual environment
• Full benefits, including health, dental, vision, 401k and generous PTO!

Job Functions:

• Perform break-fix triage on printers, POS, Server/workstations, Other devices
• PC Installs and rollouts, including assisting in the imaging and rollout of Windows 10 devices to Windows 7 users.

• Desk-side software support utilizing Windows Operating Systems.
• Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting, and monitoring desktop operations.

Required Qualifications:

• High school degree or equivalent required.
• CompTIA A+ certification required, Net+ strongly desired
• Work within a customer oriented, positive team environment. Great face forward customer service ability.

• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.
• Configure, troubleshoot and repair hardware.

About Pomeroy

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Learn more at http:www.pomeroy.com

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Proctor, WV: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Desktop support: 1 year (Preferred)

Work Location: One location