Position Summary: The Care Navigator will be responsible for the following: a) contractual outreach requirements, outreach to special populations such as high cost members and populations defined through CCHA’s KPI initiatives; b) extended care coordination activities for member’s with primarily non-clinical needs; c) conducting telephonic and in-person or field-based care coordination and system navigation for members with physical and behavioral health needs; d) liaising between members and their primary care and/or behavioral health providers for streamlined care coordination, appointment scheduling, follow up, and member advocacy; e) coordinating between local service organizations, agencies and/or medical facilities in which the Care Navigator might be based; f) initiating and completing care plans for physical and behavioral health, member identified goals and communicating care plan progress to primary care providers and behavioral health providers; g) conducting in-person screenings at facilities in which the Care Navigator might be embedded; and h) supporting clinical care coordination programs through embedded and/or integrated program activities.
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to customers.
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
COVID-19: Employees will be required to show proof of being fully vaccinated to COVID-19 within 30 days of hire. Reasonable accommodations may be considered on a case-by-case basis for certain exemptions in accordance with applicable law. Applicants should be aware, though, that for external-facing roles, particularly those involving close contact with vulnerable individuals, accommodations that involve not being vaccinated against COVID-19 may not be deemed reasonable. The Company will engage in the interactive process on an individualized basis in light of each particular role.