Omnicell Looking for Customer Onboarding Specialist – Remote at Jackson, MS Full Time

Customer Onboarding Specialist – Remote

The Customer Onboarding Specialist is a member of the team responsible for the implementation of product services and the ongoing data file exchange support for FDS customers. A successful Customer Onboarding Specialist can provide our customers with an excellent implementation experience, ensure timely resolution of payer and file exchange issues, and maintain professional business partner relationships. Effective communications with our customers and business partners are key along with the ability to inform management of problems and situations which the representative cannot resolve (e.g., customer issues, software, or processes). The Specialist supports our delivery of knowledgeable insights delivered in a friendly and prompt manner.

Principal Duties and Responsibilities:

• Partner with customers, data providers, and other FDS departments to ensure the smooth and timely implementation of FDS product subscriptions.
• Work with customers to obtain required documentation to contract with FDS, payers, or business partners.
• Process all documentation according to company and department policies.
• Collaborate with payers and business partners to establish, maintain, setup or terminate business relationships.
• Ensure documentation provided by customers is communicated to payers or business partners to successfully establish transmission of data to FDS; when data submission challenges occur, provide customers with explanation, and facilitate solution, if possible.
• Maintain a high accuracy level for all data entry.
• Collaborate with management and coworkers to research problems and find solutions.
• Collaborate with management to provide recommendations to improve processes, or to create new ones.
• Capable of identifying and completing tasks independently and with a sense of urgency.
• Log all customer communication within the call tracking system.
• Adhere to HIPPA guidelines/regulations to maintain confidentiality in record keeping.
• Promote and adhere to company mission, core values and vision.
• Maintain satisfactory attendance in accordance with company policy.

Skills and Abilities:

• MS Outlook skills; setting up signatures, creating out of office response messages, creating meetings, and sending meeting invites.
• MS Excel skills; creating spreadsheets, data sorting, and adding filters
• Beginner or intermediate knowledge of cloud-based webinar applications (e.g., Go-To Meeting).
• Proficiency in general office automation including operation of Sfax application, copy machines, and multi-line phone systems.
• Ability to understand and apply standard operating procedures.
• Ability to establish/maintain cooperative working relationships with staff and customers.
• Minimum typing speed of thirty-five (35) words per minute and ten-key by touch.
• Excellent written and verbal communication skills.
• Self-starter, capable of working with minimal supervision.
• Ability to identify and resolve problems in a timely manner.
• Excellent organizational skills.
• Prioritize and plan work activities; use time efficiently.
• Treat people with respect; uphold organizational values.
• Ability to manage stressful situations.
• Manage difficult or emotional customer situations; respond promptly to customer or team needs.
• Excellent attendance and punctuality required.

Basic Qualification.:

• High school diploma or GED.
• 1 year of experience in a customer service or professional environment with frequent phone usage.
• Experience with MS Outlook, Excel

Preferred Qualification:

• Experience in the implementation of new customer accounts or managing insurance payer relationships.
• Pharmacy or DME industry knowledge a plus
• Intermediate knowledge of payer transaction formats a plus.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remote – Work from Home
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

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