Oceans Healthcare Looking for IT Service Engineer at Lafayette, LA Full Time

The IT Service Engineer is responsible for maintaining and servicing hardware and software for the organization. The primary duties include maintenance of hardware, software updates, and related system tasks, in addition to helpdesk ticket handling. All duties must be done in accordance with Joint Commission, Federal and State regulations, Oceans Behavioral Mission, policies and procedures and Performance Improvement Standards.

Essential Functions:

• Maintains desktops, laptops, servers, tablets, printers, and cell phones including but not limited to configuration, setup, deployment, service and repair
• Performs ticket handling for helpdesk and support issues
• Serves as a redundancy to the System Administrator and Network Administrator
• Provides an escalation point for the helpdesk and is the subject matter expert on applications and hardware utilized by Ocean’s Behavioral IT
• Documents workflows and processes or all locations and services provided by Oceans Behavioral IT
• Maintains and updates existing documentation for IT procedures
• Addresses issues for software and hardware as identified including repair, service, and renewal
• Provides advanced troubleshooting and diagnosis for IT helpdesk related issues.
• Other tasks and projects as assigned by the IT leadership as needed

Requirements

Education / Experience Requirements:

Bachelor’s degree in information technology, related field of study with a hardware and software focus or equivalent experience. Strong understanding of Active Directory, Virtualization, Cloud computer services, software and hardware. Ability to troubleshoot, diagnose, repair and service hardware and software. Ability to quickly learn new or unfamiliar technology and products using documentation and internet sources. A self-starter able to work independently, but comfortable in a team environment. O365, VMWare, Active directory, remote service tools, desktop imaging, backup and application support experience. Must be willing to travel up to 30% of the time for project work, service and new acquisitions. Understanding HIPAA regulations and its impact in a healthcare environment.

Qualifications / Skills:

Experience with VMWare, O365, Active directory, VoIP, WAP, general application support, and hardware support

Work Environment:

Subject to multiple interruptions. Occasional pressure due to multiple calls and inquiries. This is a high paced position and can be stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending 90% of the time inside a building that offers protection from weather conditions, but not necessarily from temperature changes. May be required to travel to locations over multiple days, in and out of state.