NYU Langone Health Looking for Training & Support Specialist-Finance at New York, NY  Full Time

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the , a National Cancer Institute designated comprehensive cancer center, and , which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go tonyulangone.org, and interact with us on,,,Facebook,Twitter,YouTubeandInstagram.

Position Summary:
We have an exciting opportunity to join our team as a Training & Support Specialist-Finance.

In this role, the successful candidate primary functions of the Training & Support Specialist are to provide excellent customer service, analysis and train as it relates to the Kronos system. Additionally, review business processes related to Finance Training & Support in order to gain a complete understanding of the current procedures, identify improvements, document current and updated processes while working with the team to maintain and improve customer service and training provided to the end users. The Specialist will also plan, produce and/or administer training programs within the Finance Division of NYU Langone Health. Provides continuous support to customers within and outside of Finance department.

Job Responsibilities:

• Analyze, research, and resolve inquiries related to Kronos. This includes the ability to understand, interpret, and explain.
• Performs other duties as assigned.
• Identify problematic areas of business processes, conduct necessary data analyses, and provide alternatives and recommendations for changes when and where necessary.
• Ability to quickly onboard to institutional projects related to system implementations, enhancements, and/or changes.
• Identify training and/or documentation opportunities by evaluating root cause of support cases.
• Asses training program effectiveness to ensure continuous improvement of training materials and/or courses.
• Specialization in Kronos. This specialization includes the ability to hold trainings on the system for internal employees.
• Demonstrates creative thinking when seeking alternative solutions to process challenges and issues. Respects and maintains confidentiality of all information within NYULH.
• Efficiently organizes and manages tasks/projects. Assists in fostering a partnership between departments and its customers to improve relations, service and process. Communicates clearly and concisely with customers in a professional and timely manner.
• Participates in evaluation and redesign, as necessary, of internal processes.
• Assist in the monitoring, updating and enforcing policies and procedures.
• Provides a willingness to take direction from the Supervisor. Promote staff development, mentoring and coaching to other Specialists through motivation, support and providing an atmosphere of integrity and trust.
• Log all inbound phone calls and correspondence to Salesforce for proper handling and resolution.
• Provide highest level of customer service to all customers. Support is provided one on one, over the phone or via Salesforce and must maintain the highest degree of confidentiality.
• Accurately and thoroughly document all appropriate communications pertaining to employee inquiries and resolution in the case management system (Salesforce).
• Resolve all customer issues in a professional, qualitative and responsive manner (evidenced by overall customer satisfaction and performance metrics).

Minimum Qualifications:
To qualify you must have a Education:
Degree Type Degrees Info Required/Preferred
Bachelor’s Degree Preferred
Minimum Qualifications:
Minimum Qualifications: Associates Degree, and display an aptitude for pay practices. They must be proficient in speaking and writing in English. Experience in the Microsoft office suite is a must. Strong telephone etiquette. Ability to work independently. Ability to maintain confidentiality. Previous customer service experience. Demonstrate analytical ability, technical and quality orientation in problem resolution and servicing. Excellent communication/negotiation skills, both oral and written, since position requires contact with all levels of customer and internal personnel. Must be able to manage customer base in organized, proactive and independent manner to meet all requires timeframes and commitments. The Specialist should exhibit sound knowledge of the institution. The individual should demonstrate skills to meet and exceed the needs of their customers. The Specialist should focus on developing a partnership between Finance and the NYULH community in order to improve customer relations and service. The Specialist must have strong communication skills and should proactively monitor customer satisfaction and the quality of the services provided.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please . Please to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,935.04 – $64,272.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please