Ntiva Looking for Remote Service Desk Technician II at Colorado Full Time

Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you! At Ntiva, growing people (our employees, partners, and clients) is our mission. As one of the fastest-growing managed services companies in the country, our growth is fueled with a laser focus on building a powerhouse of tech talent, leveraging state-of-the-art technology platforms, and automating routine services where possible so that our people can be elevated to provide strategic advice.
Headquartered in Northern Virginia, Ntiva was founded by Steven Freidkin in 2004. Today, we rank in the top 30 MSPs nationwide and operate out of many strategic locations across the United States, where we specialize in helping organizations solve their complex IT challenges, help with strategic direction, proactively manage IT infrastructure, and protect people, platforms, networks and data around the clock with our advanced security solutions.

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Summary of Location and Hours*

• This is a 100% remote position. (equipment provided)
• Monday – Friday approximately 9am – 6pm MT.

Required Skills

• 2-3 years Help Desk experience
• Technical experience supporting, administration and troubleshooting Microsoft Desktop and Server operating systems and applications
• Familiarity with network hardware (Firewalls, Managed Switches, WAPs)
• Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology
• Ability to provide escalation support
• Ability to identify imminent failures and escalate as needed
• Generate and provide vendor access accounts following industry security best practices
• Create limited domain user accounts and delegating local server administration as needed
• Provide a secure remote access method as appropriate
• Ability to optimize, apply, filter group policies both by item level filtering and by security groups
• Ability to audit and implement “need to know” permission/access control
• Share drive permissions
• Make efficient use of security groups (eg not use the default Domain Users group)
• Ability to identify misconfigured services or applications and escalate as needed
• Ability to review, refine and create SOPs
• User creation/departures
• Software deployments
• PC builds

Preferred Experience / Education

• Desired certifications:
• CompTIA A+
• Network +
• Security +
• MCSA
• Desired Education: Associate’s Degree in Computer Science, Information Systems, Engineering or other related discipline Preferred

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period!)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Paid Personal Time Off (PTO) + 2 Floating Holidays
• Bonus plans
• Tuition Reimbursement Program
• Employee Assistance Program
• Generous Employee Referral Program – the more you refer the more you earn!
• Dynamic Recognition and Rewards
• Work with Industry-Leading Talent
• Clear Promotion and Advancement Tracks

Ntiva provides equal employment opportunity (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, handicap, disability, status as a veteran, or any other legally protected status. Ntiva complies with all applicable laws governing nondiscrimination in employment.

Job Type: Full-time