Nox Health Looking for Clinical Care Coordinator at Remote Full Time

Are you looking for an opportunity in a technology-driven, healthcare organization that is responsible for changing lives? Are you that friendly voice on the phone that can deliver exceptional customer service? Do you thrive in collaborative and exciting team environment, with fun but challenging work?

A Clinical Care Coordinator should be a caring and professional individual. The Clinincal Care Coordinator is responsible for educating patients on the SleepCharge program.

Schedule: Monday-Friday, 10am-6pm (EASTERN TIME) ; Possibility of one Saturday shift a month

The function and responsibilities include, but are not limited to:

• Provide patients with SleepCharge program information
• Conduct medical Intakes
• Assist patients in completion of the sleep checkup
• Implementing orders that are written by the doctor, after the teleconsult
• Contact patients to schedule for telehealth visits
• Conduct telehealth consultations
• Contact patients to schedule home sleep apnea test
• Contact patients to recover home sleep apnea test
• Assist patients in getting scheduled to take home sleep apnea tests, starting CBTI etc.
• Complete assigned tasks
• Respond and assist customers with inquiries and/or problem resolution.
• Work effectively as a team member.
• Communicate via phone, video conferencing, email and text
• Other duties as assigned

Education & Experience:

• 2 years of customer service experience. (Preferably healthcare field)
• Associates Degree in Medical Assisting
• Knowledge of sleep disorders preferred
• Experience with Google Drive applications

Performance Expectations:

• Stellar oral and written communication skills, including active listening.
• Exceptional customer service and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a high-pressure environment.
• Possess the ability to work cooperatively as part of a team.
• Strict attention to detail, organizational skills and follow-through.
• Critical thinking and problem solving is essential.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only moderate standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Comfortable working with multiple software applications at one time.
• Ability to learn a proprietary technology platform for medical charting and tasking
• Great customer service skills
• Ability to problem solve and resolve conflict
• Ability to multi-task
• Exceptional phone skills,
• Listening skills
• Self motivator

Nox embraces diversity and we believe the foundation of our dynamic and pioneering spirit starts with a fair and inclusive culture. Nox is committed to equal employment opportunities and qualified applicants will receive consideration for employment regardless of race, color, sex, genetic information, national origin, religion, sexual orientation, gender identity or expression, age, protected veteran status, disability or other status protected under applicable law. Our company culture focuses on bringing unique ideas and people together to spark innovation and teamwork.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
COVID-19 Vaccine required

Application Question(s):

• Are you fully vaccinated against COVID-19?

Experience:

• Customer service: 1 year (Required)

Work Location: Remote