Metro IT Support Technician Job Description

Job location: Metro Early College High School

Minimum Requirements:

Responsibilities:

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Utilize excellent customer service skills
Ensure proper recording, documentation and closure
Recommend procedure modifications or improvements
Preserve and grow knowledge of help desk procedures, products and services
Operate efficiently to conclude on site installation, repair, maintenance and test activities
Team up with colleagues and pass on important information
Document knowledge in the form of knowledge base tech notes and articles
Utilize asset management to track equipment being checked in / out to students / teachers and out for repair, etc.
Other duties, as assigned

Example of daily duties:

First line of contact for in-person customers and tickets
Audit technology (i.e. loaner computers, test equipment)
Troubleshoot audio visual issues within classrooms
Image computers (Macs and iPads)
Assist with asset management, as needed, creating asset tags, labeling, counting, etc.
Gather and prepare equipment disposal/recycle
Keep the technology room organized, equipment charged and ready for deployment

Compensation: Parttime- $20.00 per hour

Please send resume and cover letter to : Annette Whalen- [email protected]

Northridge Local School District (Johnstown) Looking for IT Support Technician at Columbus, OH Full Time

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