Navy Federal Credit Union looking for ISD Technician II/III/IV – Desktop Support Request Management at Vienna, VA  Full Time

Overview

Plan, install, and/or support ISD equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Lead complex/difficult tasks of considerable scope and latitude requiring advanced analysis.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
• Document operating procedures for installations, configurations and /or administration tasks
• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
• Prepare reports for senior management following installation
• Train team members and/or peers on functional processes and procedures
• Develop, test and implement systems and equipment; document results
• Evaluate, select and adapt standard techniques, procedures and criteria
• Full life-cycle project management
  • Establish and lead project teams
  • Develop project plan/scope/schedule/cost/communications
  • Procure and/or manage resources/timelines/deadlines/quality
  • Risk, Issue and Change management
  • Ensure successful project implementation
  • Considerable scope of responsibility
• Perform other duties as assigned

Qualifications

• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Experience in leading, guiding and mentoring others
• Significant experience in presenting technical solutions and/or recommendations
• Advanced knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Advanced knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem solving skills
• Advanced skill in diagnosing and troubleshooting issues
• Advanced skill making effective presentations to groups of various sizes
• Advanced verbal and written communication skills
• Bachelor’s degree in Business Administration, Information Technology, or related field, or the equivalent combination of education, training and experience

Salary: Level II – $30.49 – $38.08 hourly | Level III – $35.20 – $43.95 hourly | Level IV – $39.48 – $50.58 hourly
Hours: Monday – Friday, 9:00/10:00AM – 5:00/6:00PM
Location: 820 Follin Lane, Vienna, VA 22180

On-site with potential for 1 day remote work after orientation

About Us

You have goals, dreams, hobbies, and things you’re passionate about-what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we’re looking for team members who are passionate about our mission-making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

* Military Times 2022 Best for Vets Employers

* WayUp Top 100 Internship Programs

* Forbes 2022 The Best Employers for New Grads

* Fortune Best Workplaces for Women

* Fortune 100 Best Companies to Work For

* Computerworld Best Places to Work in IT

* Ripplematch Campus Forward Award – Excellence in Early Career Hiring

* Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.