Navy Federal Credit Union looking for ISD Support Lead I – Network Operations at Vienna, VA  Full Time

Overview

To serve as the technical subject matter expert for an assigned area providing complex operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed. Perform complex/difficult tasks with considerable latitude.

Responsibilities

• Provide comprehensive day-to-day operational support.
• Recommend, develop, and maintain complete and accurate documentation for supported environments.
• Lead and coordinate work activities of the staff as directed by manager of Network Operations.
• Provide technical support and troubleshooting on incidents our outages as necessary.
• Perform analysis for process improvement or re-engineering.
• Ensure compliance with NFCU’s ETS standards, practices, and processes.
• Initiate and prioritize multiple activities for assigned support area for completion of functions.
• Perform root cause analysis to identify and resolve recurring technical problems.
• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization.
• Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.).
• Produce reports, analysis, improvements and implement improvements.
• Lead, guide, and mentor less experienced staff.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in information technology, or related field, or the equivalent combination of education, training, and experience.
• Advanced knowledge of development and/or operations framework methodologies, including Information Technology Infrastructure Library (ITIL) or Systems Development Life Cycle (SDLC).
• Advanced research, analytical, and problem-solving skills. The ability to research incidents and outages and make proposals and presentations regarding reducing or eliminating future outages.
• Working knowledge of banking/financial industry standards and practices.
• Advanced skill troubleshooting and resolving technical problems related to networking and internet circuit connectivity.
• Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely.
• Advanced skill in producing desired results and achieving goals and objectives.
• Advanced skill exercising initiative and using good judgment to make sound decisions.
• Advanced organizational, planning and time management skills.
• Significant experience in working with all levels of staff, management, stakeholders, vendors.
• Skilled at interacting with staff, management, stakeholders, and vendors diplomatically and tactfully.
• Advanced verbal and written communication skills.
• Experience in leading, guiding, and mentoring others.

Desired Qualifications

• Information Technology Infrastructure Library (ITIL) Certification and/or Network Certifications specifically any CISCO certifications.
• Knowledge of NFCU’s products, services, programs, policies, and procedures.

Hours: Monday – Friday, 8:00AM – 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you’re passionate about-what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we’re looking for team members who are passionate about our mission-making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

* Military Times 2022 Best for Vets Employers

* WayUp Top 100 Internship Programs

* Forbes 2022 The Best Employers for New Grads

* Fortune Best Workplaces for Women

* Fortune 100 Best Companies to Work For

* Computerworld Best Places to Work in IT

* Ripplematch Campus Forward Award – Excellence in Early Career Hiring

* Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.