Navy Federal Credit Union looking for Delinquency Control Counselor IV at Pensacola, FL  Full Time

Overview

To control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance with all government and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal. Serve as subject matter expert (SME) with extensive collection experience working with seriously overdue Consumer/Credit Card accounts, and complex Consumer/Credit Card/specialized accounts. Provide guidance/advice to less experienced staff. Work independently.

Responsibilities

• Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
• Obtain detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curing delinquency
• Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives
• Maintain working knowledge of federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act, etc.)
• Manage complex specialized collections account caseloads
• Perform manager share transfers for amounts up to authorized limits
• Process litigation packages
• Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs
• Resolve issues related to settlements, bankruptcy or charge-off actions
• Explain and communicate relinquishing options such as settlements
• Maintain awareness of changes in regulatory requirements and practices
• Ensure required notifications, including collection emails, letters, and any applicable state/regulatory letters, are sent timely to members
• Provide required reporting to supervisors, as well as specialized reports to Navy Federal management (including daily in-house, activity trends, and payment tracking)
• Serve as mentor/trainer and provide guidance and assistance to team members
• Use online tools and contact appropriate parties
• Perform other related duties as assigned or appropriate

Qualifications

• Expert knowledge of Consumer/Credit Card collections services, concepts, practices and procedures
• Extensive experience in assimilating information, analyzing facts, and developing logical conclusions
• Advanced knowledge of Consumer/Credit Card collection servicing accounts
• Advanced knowledge of bankruptcy, settlements, default reporting, repossession, loss mitigation and charge-off
• Advanced knowledge of federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)
• Advanced skill in researching accounts, public records, internet, and other resources to identify means of contacting delinquent members
• Advanced planning, organizational, and time management skills
• Advanced research, analytical and problem solving skills
• Effective verbal and written communication skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies

Desired Qualifications

• Knowledge of Navy Federal, federal, and state collection policies, instructions, and regulations
• Familiarity with NFCU Collection Systems
• Working knowledge of Navy Federal processes and different types of transactions

Hours: Monday – Friday, 7:00AM – 8:00PM, shift offered will be based on business need

Location: 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you’re passionate about-what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we’re looking for team members who are passionate about our mission-making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

* Military Times 2022 Best for Vets Employers

* WayUp Top 100 Internship Programs

* Forbes 2022 The Best Employers for New Grads

* Fortune Best Workplaces for Women

* Fortune 100 Best Companies to Work For

* Computerworld Best Places to Work in IT

* Ripplematch Campus Forward Award – Excellence in Early Career Hiring

* Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.