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Job Description
Overview
To serve as change management expert and provide leadership, mentoring, and direction to departmental stakeholders, project managers and other key business partners. Develop and implement strategic departmental change management plans. Promote departmental objectives, facilitate discussions, and serve as a dedicated change manager for successful implementation of high impact, large scale business unit projects and initiatives. Ensure alignment and collaboration with Enterprise Change team’s approach and strategy.
Responsibilities
* Develop and implement departmental project change management plans
* Serve as facilitator and active, visible change management coach to project managers and stakeholders
* Develop and lead actionable and targeted project change management plans (including communications ,sponsor roadmap, coaching, training and resistance management plans)
* Partner with departmental communications teams to develop and execute communication plans
* Manage and direct change management components of projects through the planning, analysis, design, implementation and transition phases
* Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes
* Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions
* Prepare reports and presentations for leadership, managers, and stakeholders
* Perform other related duties as assigned
Qualifications
* Experience in implementing change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment
* Significant experience in managing projects from creation through execution and evaluation
* Significant experience in exercising initiative, producing desired results and achieving objectives
* Significant experience in working with all levels of staff, management, stakeholders and vendors
* Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management
* Experience in managing multiple priorities independently and/or in a team environment
* Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
* PROSCI Change Management Certification
* Knowledge of NFCU’s functions, philosophy, operations and organizational objectives
* Advanced research, analytical and problem-solving skills
* Advanced skill in translating information into actionable insights
* Effective skill communicating complex technical concepts to non-technical audiences
* Expert verbal and written communication skills
* Advanced skill in the use of PCs and related software packages
* Bachelor’s Degree in Business Administration, or related field, or the equivalent combination of education, training or experience
Hours: Monday – Friday, 8:00AM – 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602
About Us
You have goals, dreams, hobbies, and things you’re passionate about-what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we’re looking for team members who are passionate about our mission-making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:
* Military Times 2022 Best for Vets Employers
* WayUp Top 100 Internship Programs
* Forbes 2022 The Best Employers for New Grads
* Fortune Best Workplaces for Women
* Fortune 100 Best Companies to Work For
* Computerworld Best Places to Work in IT
* Ripplematch Campus Forward Award – Excellence in Early Career Hiring
* Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
