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Job Description
Overview
To receive escalated, highly complex, sensitive, and/or urgent inquiries related to member accounts or Navy Federal systems, policies and procedures. To research, resolve, and respond to highly complex member impacting escalated situations, account errors, and system issues; regarded as a subject matter expert. To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems. To guide, train and mentor lower level team members. Note: there are a limited number of positions at Level III to be determined by business need.
Responsibilities
* Analyze, research and resolve problems and discrepancies related to member accounts/lending applications
* Ensure software/systems meet regulatory and procedural requirements
* Identify and detect errors/omissions; resolve or arrange for the resolution
* Involved in cross-organizational task groups concerning new automated systems, products and/or services
* Recommend corrective action when discrepancies occur
* Resolve issues relating to General Ledger accounts and/or Navy Federal systems
* Serve as mentor/trainer and provide guidance and assistance to team members
* Serve as subject matter expert regarding business functions, systems, policies and/or procedures
* Test and implement software and/or processes
* Work with other business units to resolve systems and equipment issues
* Develop and recommend enhancements to improve operational processes and procedures
* Perform research for process improvements
* Perform other duties as assigned
Qualifications
* Ability to work independently and in a team environment
* Strong desire to develop and apply technology focused skills and analysis
* Significant experience in training and developing staff
* Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
* Expert knowledge of branch systems and processes
* Expert research, analytical, and problem solving skills
* Expert skill applying research and interpretation of findings to respond to requests for information
* Expert skill exercising initiative and using good judgment to make sound decisions
* Expert skill navigating multiple screens and PC applications and adapting to new technologies
* Expert verbal and written communication skills
* Desired – Expert knowledge of Navy Federal products, services, programs, policies and procedures
* Desired – Expert knowledge of accounting, credit, and/or lending principles and techniques
Salary: Level II: $24.86 – $38.08 hourly, Level III: $28.71 – $43.95 hourly, Level IV: $32.17- $50.58 hourly
Hours: Monday – Friday, 8:00AM – 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
About Us
You have goals, dreams, hobbies, and things you’re passionate about-what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we’re looking for team members who are passionate about our mission-making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:
* Military Times 2022 Best for Vets Employers
* WayUp Top 100 Internship Programs
* Forbes 2022 The Best Employers for New Grads
* Fortune Best Workplaces for Women
* Fortune 100 Best Companies to Work For
* Computerworld Best Places to Work in IT
* Ripplematch Campus Forward Award – Excellence in Early Career Hiring
* Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
